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Signing in to Air Canada Aeronet portal?

Anonymous
2024-04-08T23:27:32+00:00

Air Canada has now routed access to their Aeronet Portal through MS Teams; but access is now blocked because I take care of employee communications and my wife is the employee. I sent things up, using my email address and a password; and can sign in to MS Teams; but access to Aeronet is blocked because only employees/retirees are recognized. There was some sort of confusing note / directive referring to an Azure.....? I tried to sign in with my wife's email but am told she doesn't have an account.

We simply want to access her Air Canada communications and information, as we have always done.

Please provide specific instructions to get this train back on the tracks, as right now we are shut out of all her information.

Request Id: 842d2b4f-6218-4da2-83bc-2c2b8364d400 Correlation Id: 7e48841f-f220-4128-b904-91360f5362a8 Timestamp: 2024-04-08T22:48:56Z Message: AADSTS90072: User account '___@___.___' from identity provider 'live.com' does not exist in tenant 'Air Canada' and cannot access the application 'https://acaeronet.aircanada.ca'(ACAeronet (F5)) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

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  1. Diane Poremsky MVP 17,331 Reputation points MVP Volunteer Moderator
    2024-04-09T01:23:24+00:00

    You'll need to sign in using her Air Canada address - if you can't, you'll (or she) will need to contact Air Canada teams support.

    4 people found this answer helpful.
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  2. Anonymous
    2024-10-24T22:33:36+00:00

    I have a new phone and would like to login to my ac account

    3 people found this answer helpful.
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  3. Anonymous
    2024-05-18T20:19:12+00:00

    Real trouble signing into my Air Canada flight attendant bidding portal

    2 people found this answer helpful.
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  4. Anonymous
    2024-04-29T15:46:39+00:00

    sign me in

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  5. Anonymous
    2024-04-09T15:19:56+00:00

    Already pursuing a solution through AC; waiting to hear back.

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