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Using Teams to replace a simple landline

Anonymous
2023-06-28T21:55:13+00:00

Would it be possible to use Microsoft Teams instead of a physical landline?

I'm helping a charity get setup in a building and they will need to be able to make and receive telephone calls.

Traditionally they would get a telephone line to go directly to the building, then have a standard telephone in the office to make/receive the calls. I was hoping to use Teams as an alternative approach.

1.) Would we be able to have a standalone phone in the office that they can use for making/receiving calls? I'm assuming this can just be a network connected device. I'm going to assume some people may not be IT savvy so a handheld phone that looks/works just like a normal landline, but is actually using Teams would be great.

2.) Would it be possible to customise the Teams calling so if no one answers after so many rings the call gets directed to another person/group. The building might not be occupied everyday so this would be useful to redirect to another person/group that might have Teams on their mobile.

3.) The main benefit would be the cost, using a landline would require a monthly line rental then the cost of the telephone service on top. By using Teams we can ditch those costs and just the broadband connection (This will be from a separate provider)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-06-28T22:37:53+00:00

    Hi Philip,

    1. It is possible to have a standalone phone in the office that can be used for making and receiving calls through Microsoft Teams. Microsoft Teams supports a portfolio of desk phones for users who require a traditional phone experience. These phones are developed and certified by Microsoft's partners such as Yealink, Crestron, Lenovo, Polycom, and Audiocodes.

    These phones work just like a normal landline but use the Microsoft Teams platform for calling. They offer features such as speed dial, call history, voicemail, one-touch join for meetings, call groups, user delegation, hot desking, and video support.

    1. It is possible to customize Microsoft Teams calling to redirect calls to another person or group if no one answers after a certain number of rings. You can set up call forwarding to a call group by going to Settings > Calls in Teams, then under Call answering rules, choose Forward my calls and select Call group from the Forward to menu. You can add up to 25 people in your call group.

    You can also set the ring order to ring everyone simultaneously or in a specific order in 20-second intervals.

    1. Using Microsoft Teams as an alternative to a traditional landline phone service can help you save on costs. With Microsoft Teams, you can bring together calling, chat, and meetings all in one app that empowers teams with a collaborative and context-rich experience. You can make and receive voice and video calls over PSTN or an internet connection¹.

    You can choose from different Microsoft Teams plans such as Microsoft Teams Phone Standard or Microsoft Teams Phone with Calling Plan to enable calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the PSTN in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5.

    I hope this answer your questions.

    Kind regards,

    Jayzar

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  2. Anonymous
    2023-12-12T09:08:30+00:00

    Our landlines are direct conenctions to our extensions, over the past year our extensions have been replaced with teams, so internal and external calls arebeing redirected to Teams. in the past few weeks I've not been able to have a phone call either incoming or outgoing with Microsoft.When I mentioned that our landlines have been replaced by Teams, they told us they cannot do voice calls over Teams, and we could not have Voice support.

    5 people found this answer helpful.
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  3. Anonymous
    2023-11-30T14:59:01+00:00

    but it seems your support people cant ring in to people using this because you block Teams Voice calls?

    2 people found this answer helpful.
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  4. Anonymous
    2023-12-11T16:07:43+00:00

    what does this mean?

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