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Registered Participants of my webinar are not receiving the webinar link in their email, any solutions?

Anonymous
2024-03-13T13:45:34+00:00

When participants register for our webinar, they do not receive an email with the calendar invitation. Do you know if there is a solution?

Sherry

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings

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  1. Anonymous
    2024-03-13T16:56:26+00:00

    Hi, Sherry. I am an independent advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft.

    I am sorry you are experiencing this. I will try to help you.

    In the article at https://answers.microsoft.com/thread/27b238e9-71da-4d64-8def-78233f5c89a9 Jennifer outlines the following troubleshooting steps:

    " If they do not receive the automated emails, it is recommended that you may sign into the Teams web app (https://teams.microsoft.com) to modify the end time (to ten minutes later) for the registration form, then click Save in the upper-left corner of the form and in the Send update? box, select Send.

    By doing so, attendees will receive an email informing them about changes and see if this will make any difference.

    For your reference: Change webinar details. https://support.microsoft.com/office/4c96d5a9-d423-4a9f-a169-189bad1e4125

    If the problem persists, please try to create a new webinar and invite one of the affected attendees and see if that attendee can receive the automated emails."

    Understand that I am an independent advisor and only trying to assist in the best possible way. Kindly let me know if the possible solutions provided help and if you need any other assistance, I will be more than happy to help further.

    Regards

    Femi

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