Team not showing up in Guest users teams

it seems everyone I try to add (I am the admin by the way, and our org settings are set correctly), there's issues. either they get login errors because they are not a part of our tenant, or they can see teams, channels and chats on their mobile but not on desktop. or they can't see anything but chats? in both the web version and desktop.

Yes, this right here. I regularly run into issues adding guests to channels.

We're having similar issues as Michael, weird inconsistencies with guest users. We've also had issues just adding guest users to teams/channels, for example, we can search for and and find them as a guest, but we'll get a generic error message after trying to add. When the user tries to logon with the work or school edition, they get a message saying they're not part of the organization, so they can't get past sign in, but everything in admin center shows them as part of our tenant (and as mentioned above, they're found when searching to add to a team)

Amanda, this is Emily.

Are you also an admin user besides being a channel owner? If not, please have your organization's admin user check and make sure your organization's settings is set to allow external user/guest users.

Also, on the guest users' side, make sure they are using the Teams for Work or School edition, not the Teams for Home app. They can download it from here: https://www.microsoft.com/microsoft-teams/download-app

what if they only have a personal Microsoft account? Will the teams for work or school edition work for them? My company is new to teams and we have a lot of freelancers and contractors we need to add to channels, teams and be able to have 1 on 1 chats with. but it seems everyone I try to add (I am the admin by the way, and our org settings are set correctly), there's issues. either they get login errors because they are not a part of our tenant, or they can see teams, channels and chats on their mobile but not on desktop. or they can't see anything but chats? in both the web version and desktop.

Amanda, this is Emily.

Are you also an admin user besides being a channel owner? If not, please have your organization's admin user check and make sure your organization's settings is set to allow external user/guest users.

Also, on the guest users' side, make sure they are using the Teams for Work or School edition, not the Teams for Home app. They can download it from here: https://www.microsoft.com/microsoft-teams/download-app

Hi Amanda,

There could be a few reasons why your guests are unable to view the team channel. Here are some things you can check:

1. Make sure that the person has been added as a guest to your team. You can do this by going to the team name, selecting More options > Manage team, and then checking under the Members tab.
2. Check the guest permissions for channels. To do this, go to the team name, select More options > Manage team, then select Settings > Guest permissions. Make sure that the permissions you want to allow are checked.
3. If the guests still cannot see the team channel, you may need to remove them from the list and re-add them again.
4. If these steps do not work, there may be other issues at play. I suggest contacting your admin or IT further assistance.

You can also check this link to learn more: https://support.microsoft.com/en-us/office/set-...

Let me know if you have any other questions.

Kind regards,

Jayzar