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Clearing Cache in "New" Teams for Mac

Anonymous
2023-11-22T12:16:25+00:00

Hello,

Quick question that I was hoping to get some help on. With the "New" Teams app, was the cache folder location for the desktop app moved? Previously our organization always used the Microsoft Recommended cache clear for troubleshooting desktop issues.

  1. Quit Microsoft Teams.
  2. Open Finder and press Command+Shift+G.
  3. In the window that opens, enter ~/Library/Application Support/Microsoft and then click Go.
  4. Delete the Teams folder.
  5. Restart your device and launch Microsoft Teams again.

However, since users have started utilizing the "New" Teams app, it looks like those cache folders in "~/Library/Application Support/Microsoft" are no longer utilized? For example, after clearing my cache and relaunching teams, the folder structure was not rebuilt in the "Teams" folder, as it previously way.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-01-29T20:55:01+00:00

    I don't understand why Microsoft doesn't just build this into the settings. SOOO many people have issues with the cache.

    40+ people found this answer helpful.
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  2. Anonymous
    2023-12-01T23:35:03+00:00

    Hi,

    The cache location you specified does not exist.

    You mentioned using the option built into teams, but unhelpfully, you didn't tell us where to find it in the "New" teams app for Mac.

    Regards,

    Andy

    20+ people found this answer helpful.
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  3. Anonymous
    2023-11-22T15:48:24+00:00

    Hi Rodrigo

    I'm AnnaThomas and I'd happily help you with your question. In this Forum, we are Microsoft consumers just like yourself no one here is a Microsoft employee.

    Yes, you are correct. The cache folders in ~/Library/Application Support/Microsoft are no longer utilized by the new Teams app for Mac. The new Teams app uses a different cache location, which is ~/Library/Containers/com. Microsoft.teams/Data/Library/Application Support/Microsoft/Teams. To clear the cache in the new Teams app, you need to delete the Teams folder in this location, use the Terminal app, or use the Clear Cache option in the Teams app itself.

    I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.

    Best Regards,

    AnnaThomas

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  4. Mr. Trust_A 4,815 Reputation points Volunteer Moderator
    2023-12-04T10:25:50+00:00

    On a Mac, to clear the cache for the new client:

    1. Press Command + Space and enter Terminal.
    2. Enter the following commands: 
       rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
 rm -rf ~/Library/Containers/com.microsoft.teams2

    Reference: Install and prerequisites for the Microsoft new Teams for the Mac - Microsoft Teams | Microsoft Learn

    Thank you,

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