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cant select register the new teams as the chat app for microsoft 365

Anonymous
2023-10-18T14:43:22+00:00

Upon updating to the new teams, the ability to select "register the new teams as the chat app for microsoft 365," doesnt work. If you try to select the white square/box it does nothing. so now you cant see teams status in outlook when viewing emails. Anyone know how to fix this?

Microsoft Teams | Microsoft Teams for business | Settings | Other

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  1. Anonymous
    2023-10-19T13:13:24+00:00

    Hi, the problem is I cant select the box. When I do nothing happens. It stays white and doesnt turn purple with a checkmark. Its like it wont even let me select it.

    2 people found this answer helpful.
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  2. Anonymous
    2024-01-25T14:06:27+00:00

    This worked perfectly for me!!

    Thank you so much! I had a few users with this and nothing else worked.

    Thanks again!

    1 person found this answer helpful.
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  3. Anonymous
    2023-10-20T01:43:38+00:00

    Hello KLM2002,

    Thank you for your reply,

    Since it is known issue, we advance to contact directly our Microsoft support online for teams they will help you using some back-end tool.

    please see below for instructions: to contact our Microsoft support online for teams.

    1. Create a Service Request in the O365 Admin Portal and indicate the request as clearly as possible.
    2. Or you can contact our hotline and we will create a Service Request ticket for you Global Customer Service phone numbers (microsoft.com)

    Sincerely

    Eben Ezer Tres | Microsoft Community Moderator

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  4. Anonymous
    2023-10-19T11:51:33+00:00

    Hello KLM2002,

    Good morning!

    Thank you for publishing in Microsoft Community. We are happy to help you.

    we are sorry to hear that you're experiencing issues with registering the new Teams as the chat app for Microsoft 365.

    To resolve this issue, please try the following steps:

    • This is a known issue, so you need to check the option
    • And restart both MS teams and outlook Image
    1. Open Microsoft Teams and sign in.
    2. Click on your profile picture in the top right corner and select "Settings".
    3. In the "General" tab, scroll down to the "Application" section.
    4. Click on "Register Teams as the chat app for Office (requires restarting Office applications)".
    5. Restart your Office applications (Outlook, Word, Excel, etc.) and Teams.

    If the issue persists, please try uninstalling and reinstalling Microsoft Teams. If you continue to experience issues, please contact our Microsoft support online for further assistances it is a known issue they can help you using the back-end tool.

    please see below for instructions: to contact our Microsoft support online for teams

    1. Create a Service Request in the O365 Admin Portal and indicate the request as clearly as possible.
    2. Or you can contact our hotline and we will create a Service Request ticket for you Global Customer Service phone numbers (microsoft.com)

    Sincerely

    Eben Ezer Tres | Microsoft Community Moderator

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  5. Anonymous
    2023-10-18T20:24:24+00:00

    Hello KLM2002, Good day! Thank you for posting to Microsoft Community. We are happy to help you.We are looking into your situation, we will update the thread shortly. Your patience and cooperation are much appreciated.

    Thank you for your precious time. Have a nice day. Sincerely,Libeamlak | Microsoft Community Moderator

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