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Hello!
Since last week, calls go On Hold automatically throughout a call, without my initiating a hold. Especially when I try to share a file or etc. No settings have been adjusted and I am not certain why this is persisting.
Your input is appreciated!
Thank you :-)
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've been getting the same issue for about a month.
If I clear the Teams cache, the problem goes away for a day or two.
not calling out on any other app, though I'm sure I have Zoom Workplace installed.
Hello Lela2017, I regret to inform you that I don't have further troubleshooting steps to offer. I trust that other knowledgeable users on the forum may provide additional insight into your issue and that this helps you reach a positive outcome. Thank you, Furkaan
Hi Lela2017,
Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. There are a couple of reasons why your Teams calls might be getting put on hold automatically:
Resource conflict: Sharing a file in Teams requires additional resources on your computer, like audio and video. If another application, especially another calling app, is also trying to use these resources, there might be a conflict. For instance, if you're using a separate program like RingCentral for calls, Teams might be put on hold when you try to share a file because both applications are competing for the microphone. Audio device issue: There might be an issue with your audio device or its settings. For example, some headsets have features where a notification on your computer can trigger the mute function. Here's what you can try to troubleshoot the problem:
Close other calling applications: If you're using another program for calls, close it while you're on a Teams call, especially if you're trying to share your screen or a file. Check your audio device settings: Make sure your microphone and other audio settings are set to the device you're using for Teams calls. You can also try disabling any features on your headset that might be causing interruptions. Restart Teams and your computer: A simple restart can sometimes resolve temporary glitches.
If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan
I also have this issue. It happens randomly. It seems to only happen when I work from home and need to also be connected to VPN. It has never happened while at work on corporate network. It does seem to happen when another user enters or exits the meeting. Teams puts me on hold and I have to manually resume. It happens again and again during the meeting. My corporate help desk cannot help since I cannot replicate when I get them on the line.
Thank you for your assistance. Yes, I have checked those and none of those scenarios apply. This is still happening, unfortunately. :-(