Share via

Headset mute status not synchronized to MS Teams on windows 10

Anonymous
2023-09-04T09:37:07+00:00

When i mute my headset through flip to mute or through physical button on my headset, the status is nit synchronized to MS Teams on windows 10. I have tried re-installing MS Teams as well as factory reset Logitech headset but issue still persists.

I am using Logitech Zone Wireless (Certified headset for MS Teams) and Windows 10 Enterprise (Version 10.0.19045 Build 19045 ).

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

23 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-02-16T07:22:32+00:00

    Same issue for me, started after switching to the New Teams. When switching back to Teams classic it works again. Seems to be an issue with the New Teams. Happens on 3 computers and tried 4 different usb headsets. Please fix this MS

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2024-02-27T10:10:54+00:00

    I am using Poly VFOCUS2. With the "old" Teams (1.7.00.3653 (64-bit)., I can control mute by my headset, In "new" Teams it doesn't work.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-01-29T10:30:21+00:00

    Hello,

    I have the same issue. I have just tried to switch my headset with my colleague (with the same model) and call on MS Teams and mine doesnt work in his teams either.

    But his on my computer is working. So it seems that the problem is really on the side of the headset.

    Just to clarify - when I move with the flip or press the mute button I can head in headset "Mute ON/Mute OFF" also the color of the USB is changing to RED - Mute On etc.

    Do you have any idea?

    Thanks Daniel

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-02-25T02:22:19+00:00

    Same issue with Jabra. Used to work on Evolve 65, does not work on Evolve2. Needs a fix.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-02-06T19:42:22+00:00

    Same issue for me with my Plantronics headset. Worked one day, stopped working today.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments