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MS Teams constantly disconnecting USB camera and microphone.

Anonymous
2024-05-10T06:35:41+00:00

This is only a problem with MS teams.

Under normal use teams will disconnect and reconnect USB devices over and over again. I know it's the usb devices as the computer gives the audible new USB device "bing bong" sound. Often teams will also show that new camera or mic is even present during this process. This most commonly occurs at the start of the call. But for more than 50% of calls this can occur upwards of every 30 seconds or less during a call. There are sometimes events where the usb device is known to teams yet does not operate. EG showing that the camera and/or mic is present but they do not operate.

Note: No other applications suffers from these issues. Teams is a chromium based application and yet all the other chromium applications do not have these issues.

I'm using fairly standard usb devices. Currently I'm using the Logitech Streaming Cam. A rather ubiquitous camera. But other devices suffer the same fate.

When making a test call there generally is never an issue. The number of participants in a meeting does seem to loosely correlate to an increased frequency. But it happens in 1:1 meetings a lot. I do mean A LOT.

Generally over time the overall experience of using teams on this laptop with exactly the same equipment is degrading. As new teams patches come out it generally is getting worse. It is now common to simply dial from a phone into a meeting just so I can talk without interruption. The migration from old teams to new teams only seemed to amplify the problems.

Now it should be noted again. These devices have no issues what so ever in any other application. No other application has pauses stutters or even the usb disconnect re-connect issues. If I were a betting man I would put the blame on how teams is reading and clearing the data buffering coming from the devices. As it fairly obvious that teams is somehow controlling this.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-06-26T15:52:27+00:00

    I am having the same issue except that my issue affects the microphone and speaker. When in a Teams meeting, every time someone on Teams starts to talk, the bing bong happens and the speaker and microphone disconnect from the system. During testing, no issues. But during the actual meeting, the sound goes back and forth between my USB device and my computer audio and microphone. Are there any solutions to this?

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  2. Anonymous
    2025-02-12T23:21:14+00:00

    We have the same issue on our site, several users are reporting the problem described above. Will Microsoft accept that it could be MS Teams?

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  3. Anonymous
    2024-08-30T07:06:08+00:00

    exactly the same problem. keyboard disconnects stops working when teams videoconferencing with another person.

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  4. Anonymous
    2024-07-25T05:04:17+00:00

    I still have not been able to resolve this issue.

    It happens consistently on work type laptops.

    Nearest I can figure is teams for some reason is piping mic and camera through some sort of buffering or encoding service that can't handle the data throughput. Which eventually clogs usb and forces a usb device reset. Other camera apps don't do this. Zoom is fine, discord is fine etc.
    Just teams.

    The camera is on usb-c and is a usb3 device. So bandwidth of usb should not be an issue. I suspect it's all down to some silly service that can't handle the data throughput fast enough.

    I have yet to try some very low resolution cameras. I suspect they will work just fine.

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  5. Anonymous
    2024-06-15T16:13:04+00:00

    Hi Mark,

    Just for your info, I am having the exact same problem which you have described...word to word.....I thought it was my web camera but when I swapped the camera with my wife's much more expensive one and the same issue continued. I test my web camera on zoom and the connect was perfect. Just wondering if you have identified a solution for this?

    If I come accross something will definitely post it here.

    Thanks

    Regards

    Amit

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