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LOGITECH WEB CAM C920 AND TEAMS

Anonymous
2024-01-23T10:37:43+00:00

i HAVE BEEN USING THE WEBCAM C920 SINCE 2020 ONLY THE CAMERA PART NOT THE MICROPHONE

JUST RECENTLY IN TEAMS THE CAMERA IS NOT SHOWING WHEN I GO INTO TEAMS. THE CAMERA IS WORKING WHEN NOT IN TEAMS

I AM USING A LAP TOP WITH WINDOWS 10 AND A TOWER WITH WINDOWS 11. THEY BOTH DO NOT NOW WORK

ANY IDEAS

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-01-31T19:47:06+00:00

    Absolutely. This JUST started for me on January 22. Camera works in teams, but not the microphone. Not even available to select. I've check windows permissions,Microsoft permissions. Microsoft devices, upgraded drivers. Whatever the last software rollout on the weekend before Jan 22, messed it up. It was working Friday, January 20. I now have only earbuds that i have to use the entire day which is killing my ears. Also Jabra headset is available sometimes and other times not showing as a device. I have to leave the meeting, check windows devices, then rejoin the meeting.

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  2. Anonymous
    2024-01-31T08:32:50+00:00

    This can not be the case. I have the Logitech C920 Webcam for over a year now and it did work with Teams fine all the time. Only recently (maybe 2 or 3 weeks ago) I encounterd the problem, that now picture is showing (on my Lenovo Laptop)
    So it must have something to do with either an update in Teams or Windows 10.
    It does work fine on my desktop computer.

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  3. Anonymous
    2024-01-23T13:34:00+00:00

    Hi David

    I'm AnnaThomas and I'd happily help you with your question. In this Forum, we are Microsoft consumers just like yourself no one here is a Microsoft employee.

    If the problem persists, it might be a compatibility issue between the Logitech C920 and Teams. “In this article ( http://answers.microsoft.com/thread/e58fa5d1-59af-4de3-a418-c12c8f85923d ), James shows the solution to the problem after reaching out to Logitech support: “So after searching a bit - Logitech finally responded four days ago on their forum stating the Logitech c920 is NOT supported by Microsoft Teams. This is due to the lack of hardware encoding for NGC which Skype for Business and Teams uses.. :(”

    In that case, you might want to reach out to Logitech Support

    I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.

    Best Regards,

    AnnaThomas

    Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

    5 people found this answer helpful.
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  4. Anonymous
    2024-01-29T17:13:46+00:00

    I just bought a Logitech 920E Pro for business because the ad said it works with Microsoft Teams. We use Office 365. Camera does not show up in Teams and Logitune did not help.

    Can this work? Send it back?

    Thanks,

    Paul

    2 people found this answer helpful.
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