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Issues with the New Teams Client

Anonymous
2023-11-10T08:41:41+00:00

As a business, we are piloting the new teams client and are seing a few issues. We have seen these issues with all pilot users.

  1. When trying to select a background image under Effects and Avatars when on a call it gives the message 'failed to load'. The old teams client works with this.
  2. Peoples status is incorrect every now and then. It will show the majority of people as offline when they are not

Where can I find logs to troubleshoot this issue or get some support from Microsoft to move the pilot forward?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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Anonymous
2023-12-14T13:14:26+00:00

Version 23320.3021.2567.4799 fixed the proxy issues with backgrounds for us.

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  1. Anonymous
    2024-01-05T07:53:14+00:00

    We are also piloting the new teams app, hence Microsoft want's us to push the app latest in March as far as I understood. But this feature became a must have, we even have bought premium to add custom backgrounds and it is not working.

    I suggest that everyone takes the time to raise a ticket with MS to address this. Will try to update this post, if I receive an update.

    Cheerio Tom

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  2. Anonymous
    2023-11-13T07:16:11+00:00

    When you rightclick the little teams icon in the right bottom where the clock is, you get a menu with "Collect support files" this will create a zip file with a name like "MSTeams Support Logs 2023 11 13 07 10 44.6314417.zip" in your profiles downloads folder.

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  3. Anonymous
    2023-11-10T14:35:03+00:00

    Thanks for the reply. What's the path for the teams log your referred to please?

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  4. Anonymous
    2023-11-10T12:54:54+00:00

    We - and others - have the same problem.

    We are behind a proxy server, then it is not possible to download the backgrounds, when we try via direct internet it is working.

    Teams classic on the other hand is able to show backgrounds behind proxy or direct internet.

    You can see the download fail in the "new teams log". I expect this to be a problem with proxy server. (rightclick the little icon on the botton right and collect logs)

    Check your MSTeams_latest.log for the error, must look something like this

    2023-11-06T09:30:13.444715+01:00 0x000047cc <DEBUG> native_modules::CustomVideoBackgroundModule: SendResponse CustomVideoBackgroundModule::download response sent

    2023-11-06T09:30:16.067305+01:00 0x000047cc <DEBUG> ScenarioFactory: Scenario: 'shell_video_background_download' doesn't meet minimum privacy classification

    2023-11-06T09:30:16.067305+01:00 0x000047cc Scenario: shell_video_background_download [stop,timeout]

    2023-11-06T09:30:16.080307+01:00 0x00002ec8 <DEBUG> native_modules::CustomVideoBackgroundModule: CustomVideoBackgroundModule::download path image_name:inTheZone1_v=0.1.png

    2023-11-06T09:30:16.097792+01:00 0x00002ec8 <DEBUG> native_modules::CustomVideoBackgroundModule: File doesn't exist or is illegal, download inTheZone1_v=0.1.png

    2023-11-06T09:30:21.597937+01:00 0x00002ec8 <ERROR> native_modules::CustomVideoBackgroundModule: download failed with reason: curl_easy_perform failed: Failed to connect to statics.teams.cdn.office.net port 443 after 5498 ms: Couldn't connect to server

    2023-11-06T09:30:21.597937+01:00 0x000047cc <DEBUG> native_modules::CustomVideoBackgroundModule: SendResponse CustomVideoBackgroundModule::download response sent

    2023-11-06T09:30:22.079726+01:00 0x000047cc <DEBUG> HidModule: checking reg key sfbrunning 0

    2023-11-06T09:30:25.398981+01:00 0x000047cc <DEBUG> ScenarioFactory: Scenario: 'shell_video_background_download' doesn't meet minimum privacy classification

    2023-11-06T09:30:25.399982+01:00 0x000047cc Scenario: shell_video_background_download [stop,timeout]

    2023-11-06T09:30:25.412992+01:00 0x00001304 <DEBUG> native_modules::CustomVideoBackgroundModule: CustomVideoBackgroundModule::download path image_name:inTheZone5_v=0.1.png

    2023-11-06T09:30:25.430992+01:00 0x00001304 <DEBUG> native_modules::CustomVideoBackgroundModule: File doesn't exist or is illegal, download inTheZone5_v=0.1.png

    See my full reply to it on another forum entry (post 3)

    Most backgrounds are not working (have a gray background) in the "New - Microsoft Community

    Not being able to change the background keeps us from rolling that out bc. it is a key feature for most colleagues...

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