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Opening a Teams file in App does not show the latest version.

Anonymous
2023-10-25T15:55:39+00:00

Sometimes when opening a file in app, the latest version is not shown. When opening in browser, the latest version is shown. This issue has appeared in this community and the recommended solution is to clear the Teams cache. That is, Delete all files and folders in the %appdata%\Microsoft\Teams directory.

I have not tried this yet because I am afraid that deleting all the files will create some havoc or inconveniences. Also, those posts are missing confirmation that deleting the cache actually helped to resolve the problem.

Is there a particular folder or file in that directory that is related to files that are opened via the app (as opposed to opening in Teams or in Browser), and that file/folder should be deleted?

Or, is the problem related to the cache of the app (e.g. Powerpoint, Word, or MS Project) and not the cache in Teams?

Microsoft Teams | Microsoft Teams for business | Files | Other

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  1. Anonymous
    2023-10-30T17:55:53+00:00

    I resolved the issue by taking the following steps:

    1. Open the file in the app.
    2. Turned off Autosave.
    3. Turned Autosave back on.
    4. Closed the file promptly.

    I'm not entirely certain whether closing the file quickly (step 3) was necessary, but I wanted to avoid overwriting any changes. Then, reopening the file using the app showed the latest version with changes that my colleagues made. This is a syncing issue. Cause: unknown. Hope this helps others.

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  2. Anonymous
    2023-10-25T21:39:53+00:00

    Hello Blue_Salmon,

    Good day! Thank you for posting to Microsoft Community.

    I understand that you are experiencing an issue with opening files in the Teams app not showing the latest version. I apologize for the inconvenience this has caused you.

    Regarding your concern about deleting the Teams cache, it is safe to delete the files and folders in the %appdata%\Microsoft\Teams directory. This will not cause any harm or inconvenience to your system.

    ->The files and folders in the Teams cache directory are related to the Teams app and not specific to any file type. Clearing the cache will remove any temporary files that may be causing the issue with the app functionality. Removing everything Teams downloads to store on the local workstation rules out or stops any possible corruption into the Teams cache. The next time you sign into Teams, the app downloads the data from the cloud to rebuild the files afresh.

    ->Please do this and respond back in case you have any further issues, and we'll gladly assist.

    Thanks and Regards,

    Ashraf.

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  3. Anonymous
    2023-10-27T09:24:17+00:00

    Hello Blue_Salmon

    Thank you for your detailed response.

    May I please know the teams version as well as the M365 subscription you are using?

    In addition, teams doesn't store the files within the app itself. All the files are stored in OneDrive (individual chats) and SharePoint (Teams/channels). Once you upload a file in teams, it is uploaded to either of these two. Therefore, to have updated files, auto save needs to be always turned so that these are in constant sync with the storage features and the app. If you turn it off, then the file is only saved locally.

    ->Please confirm whether you are also signed into teams app and office with the same account.

    Looking forward to your response.

    Best Regards,

    Ashraf.

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  4. Anonymous
    2023-10-27T14:56:54+00:00

    Image

    That is the version and my company is using O365. I am familiar with how Teams stores files in sharepoint and Onedrive.

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  5. Anonymous
    2023-10-25T23:44:37+00:00

    I followed these instructions:

    Clear Teams cache in Windows

    1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
    2. Open the Run dialog box by pressing the Windows logo key Image +R.
    3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
    4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
    5. Restart Teams.

    However, the problem was not resolved. I opened the file, in this case it was a powerpoint. The file did not include the latest changes that were made by my colleague. Opening the file in Browser worked. But opening in app (i.e. Powerpoint) did not work.

    Also, it seems I cannot set 'Open in App' as the default action when I click on the file. Is this the new behavior of the latest version of Teams, or is this a result of deleting all the files in the cache?

    ImageImage

    In the past, I resolved the issue by downloading the latest version from the Browser, deleting the file in Teams, and then uploading the downloaded file back into Teams. Of course, doing so was a work around. But it was an expedient solution. By the way, I encountered this issue with MS Word, Powerpoint, and MS Project. So, this problem is probably not filetype specific.

    Another bit of observation, sometimes I turn off autosave so that I don't accidentally make changes to the documents. Could turning off and turning on autosave while another person is working on the same document lead to this bug?

    Is there a cache related to the Office Apps? Maybe there is a temp file stored somewhere that should be deleted.

    Anyhow, any other recommendations?

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