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Screenshare in New Teams not working in MacOS 24033.812.2721.9190

Anonymous
2024-03-14T20:26:53+00:00

This is a fresh new Mac install. We installed Office with New Teams. When we launch New Teams, we try to screen share and the dialog box for Screen Recording comes up:

We click O[em System Settings and the selection for Screen Recording is already ENABLED.

We disable and re-enable and it still says it won't Screen Share.

We are on Sonoma 14.2

So we tried Teams Classic. Same thing. Any ideas?

Microsoft Teams | Microsoft Teams for business | Teams for Mac

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  1. Anonymous
    2024-06-27T14:57:36+00:00

    I was having the same problem. I managed to solve it by disabling tems in the second menu that would refer to Audio Sharing.

    See the image below, it is in Portuguese but serves as a reference.

    10 people found this answer helpful.
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  2. Anonymous
    2024-06-20T08:02:39+00:00

    I am also seeing exactly the same issue on M1 mac.

    Screen sharing will load but stay blank screen for a couple minutes, then it will share a single frame every 30 seconds, completely un-usable.

    Switching back to teams classic works fine but it is constantly forcing you into the new version.

    MS please fix your stuff.

    6 people found this answer helpful.
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  3. Anonymous
    2024-04-24T21:00:24+00:00

    We're having this same issue, even with screen recording enabled as it is clearly shown in the OP's initial post. Also, we're now unable to revert to the old teams because it just automatically downloads and switches to the new version.

    Notifications and sharing are not working at all.

    Also, we aren't getting an error, it just prompts to enable the screen recording even though it is enabled.

    4 people found this answer helpful.
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  4. Anonymous
    2024-03-14T20:32:39+00:00

    We decided to log that user off and we tried with another user with admin privs. Same results.

    1 person found this answer helpful.
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  5. Anonymous
    2024-03-15T08:48:16+00:00

    Hi, Scott Mindeaux

    Good day.

    Thank you for posting to the Microsoft Community. We are glad to assist you.

    According to your description, I'm sorry to hear that you're experiencing issues with screen sharing in Microsoft Teams on your Mac. Based on the information you've provided; it seems like the issue might be related to the permissions for screen recording on your Mac.

    To narrow down this issue, would you please follow these steps and see if it can make any differences:

    1. Open System Preferences on your Mac.
    2. Click on Security & Privacy.
    3. Click on the Privacy tab.
    4. Scroll down and click on Screen Recording.
    5. Make sure that Microsoft Teams is checked.
    6. If it's not checked, click on the lock icon in the bottom left corner and enter your admin password to make changes.
    7. Check the box next to Microsoft Teams.
    8. Close System Preferences and try screen sharing in Teams again.

    If the issue persists, please try restarting your Mac and then try screen sharing again.

    In addition, according to your words: Image

    Thus, could you please capture the detailed prompted error, and we can explore other troubleshooting steps.

    Thanks for your precious time and your understanding would be highly appreciated.

    Hope you all the best!

    Microsoft Community Moderator.

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