Share via

Unable to use mic on JLab GoWork headset in TEAMS meeting

Anonymous
2023-08-30T23:23:32+00:00

I have a recent issue with TEAMS and my JLab GoWork wireless Bluetooth headset. After about about a year of owning the headset and using it with all relevant apps, including TEAMS, our office recently purchased new equipment - Dell precision 3580 laptops with Windows11 - and now I am having issues with my headset. I am able to use it for everything but TEAMS meetings. I can even take TEAMS calls, but for meetings I get the 'device not connect' error.

I have tried all settings, and disconnected and reconnected via Bluetooth, removed and reinstalled/paired device. I even had our help desk run through the standard, by the book pc assistance. Nothing works. The TEAMS test call even works...all but the mic during TEAMS meetings

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

11 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-05-31T16:16:55+00:00

    I have the same headset. My company upgraded to Windows 11 and I can't use avaya soft phone because it is not recognizing the headset as a headset only headphones. We (our IT guys) tried everything and nothing fixed it. I switched back to old computer and it works fine I can hear and take calls. Then the update is pushed through and headset stops working again.

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-12-13T09:18:58+00:00

    I have the same headset and the same issue. My laptop is HP Z book Fury 16 G9

    Any help would be great!

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-12-12T19:22:40+00:00

    We're also having this issue with the exact same headset model and Precision laptops, however one set of models is a 5570 and the other a 5470. Did this ever get resolved?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-11-29T07:42:17+00:00

    Dear Simbarashe,

    may you can check my support files as well? Have the issue been solved?

    Br

    Fabian

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-08-31T05:54:54+00:00

    Hello atxangelo,

    Thank you for posting to the Microsoft Community. We are happy to assist you.

    To help us narrow down the issue kindly check and provide the following information:

    1. Please check via Teams on the web if you face the same issue, if Teams on the web works fine follow the steps in the attached article to clear Teams cache.
    2. Send me your Teams media logs whilst you are connecting your headsets via private message for analysis. right click on Teams icon in the system tray >collect support files.

     

    Below are the steps to View private messages:

    • click on Profile Picture at top of the right side > Select My Profile option.

    Image

    • Then click View Private Messages under the 'Edit profile' on About me page.

    Image

    We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. I appreciate your cooperation.

    Sincerely,

    Simbarashe | Microsoft Community Moderator

    0 comments