cannot record teams meetings. The button is grey and will not let me click it

I just wanted to post something...

I struggled with a similar issue where the 'Record' option was greyed out, despite the fact that 'Meeting recording' was toggled on under 'Meeting policies'. In Teams, when mousing over the greyed out 'Start recording', it said 'Only people designated by admin policy can start recording'.

What I realized is 'Meeting policies' only applies to Teams MEETINGS. If I manually 'video call' someone, that's not technically a meeting, but rather a call. Thus, I needed to enable 'Cloud recording for calling', which is under 'Calling policies'. Within the hour, the 'recording' option was available for video calls. This makes total sense, just didn't think about it in terms of two distinct policies.

Not sure this is the relevant thread, but wanted to post my experience.

JMM

Hello Bowen, this is Suganya. I'm happy to assist you.

If the "Record" button in Microsoft Teams meetings is greyed out, there could be several reasons for this:

1. The ability to record meetings in Teams may be disabled by your organization's administrator. You can check with your IT department or administrator to confirm whether recording is enabled.
2. To record a meeting, you must have the appropriate permissions. If you are not the meeting organizer or do not have the necessary permissions assigned to you, the "Record" button may be disabled.

Meeting recording storage and permissions: https://support.microsoft.com/en-gb/office/play...

3. If you are using Teams in a web browser, the ability to record meetings may not be available. Try downloading the Teams desktop app and join the meeting from there.

Download Microsoft Teams Desktop App: https://www.microsoft.com/en-in/microsoft-teams...

4. If the meeting is a live event, recording is handled differently and may not be available. Check with the meeting organizer to confirm whether recording is allowed for the specific meeting

I hope this helps you to resolve the issue. Please let me know if you need further assistance. Thank you!

Regards

Suganya

Hello Bowen!

Do you have a Microsoft 365 Business basic or standard account? You can record if you have one of these accounts. Also, you won't be able to record Teams meetings as a guest or anonymous user.

Consider different options to record Teams meetings, such as using Windows Xbox Game Bar or Bandicam Screen Recorder. Here is a method to record Teams Meeting using a third-party app: https://www.bandicam.com/blog/how-to-record-microsoft-teams-meeting/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.