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GIFs do not load on the new version of Teams. How can I fix that?

Anonymous
2024-03-04T13:28:43+00:00

When someone in the new Teams chat posts a GIF or a meme they are not loading. It may be a trivial thing but I feel like I can't fully comprehend what people are expressing in Teams because I can't see these things. What do I need to do to fix it?

Microsoft Teams | Microsoft Teams for business | Chats | Other

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  1. Anonymous
    2024-04-09T11:37:41+00:00

    We created a case with MS for the GIF issue. We had solutions that sometimes fixed the issue but then next day GIFs would stop working again or would fix permanently, just strange with no consistency! This is what we got back:

    Product Group has informed that the ETA for the fix is end of first week of April. You can inform same to user.

    Issue description: Some users unable to access GIF in Teams.

    The fix did not fix the problem.

    You have Microsoft Teams version 24060.2623.2790.8046.

    You've got the latest version. It was last updated on 9.4.2024.

    Still no Gifs available:

    Regards,

    Frank

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  2. Anonymous
    2024-04-10T08:34:52+00:00

    Exact same experience here - it used to be as image #2 here for a while... now it's like the last image, missing anything but emoji button.

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  3. Anonymous
    2024-04-09T15:56:56+00:00

    They are all under the emoji button, but the GIFs are just black boxes. I have tried so many different things to get them to work to no avail.

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  4. Anonymous
    2024-04-09T15:41:08+00:00

    I was also having this same issue. I did the most recent update, and it's showing under my emoji button. I didn't have to type anything in, but the stickers, emojis, and GIFs are all under the emoji button icon, however, my coworker is having the same issue and isn't showing up under the emojis button or at all for that matter. Same company, same access, etc.

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  5. Anonymous
    2024-03-04T15:50:38+00:00

    Teams was working fine until I uninstalled it, except for the GIFs issue on the new teams.

    I just had to sit with Help Desk so they could reinstall Teams altogether because I kept getting an error message when I tried. I have it back, but the GIFs still do not load.

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