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Cannot open classic teams, only New Teams Preview opens; if user choses to stay on old teams, they are just met with Update Required

Anonymous
2023-11-10T13:48:48+00:00

Hello,

I have run the required Teams update on several fully patched Win10 machines. When the application opens, it asks if the user wants to open the "new" version or stay on the old version. If "stay" is chosen, it opens the older Teams and the only thing that shows is the "Update Required" page/button. Clicking it brings user to same download page. I've tried running the updater/installer several times, tried fully uninstalling Teams then running installer, and also tried clearing Teams cache and got same result. Any ideas?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2023-11-11T01:15:32+00:00

    Dear ajfrn,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    Based on your description, you're having trouble with Microsoft Teams.

    It sounds like you're experiencing an issue where you're unable to open the classic version of Teams and are being prompted to update to the new version.

    To resolve this issue, I recommend trying the following steps:

    1. Uninstall Microsoft Teams from your computer.
    2. Clear the Teams cache by deleting the contents of the following folders: %appdata%\Microsoft\Teams and %appdata%\Microsoft\TeamsMeetingAddin
    3. Download and install the latest version of Microsoft Teams from the official Microsoft website. Please open Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams, nevigate down to the bottom, you would see the link of downloading the classic Teams here:

    .Or click this link directly: https://go.microsoft.com/fwlink/?linkid=2187327.

    1. Once installed, try opening the classic version of Teams again.

    If you're still experiencing issues after trying these steps, please let me know and I'll be happy to assist you further.

    Thanks for your time and your understanding would be highly appreciated.

    Sincerely,

    Sherry | Microsoft Community Moderator

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  1. Anonymous
    2023-11-13T16:03:50+00:00

    Thanks. The direct download link fixed the issue.

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  2. Anonymous
    2023-11-11T18:45:46+00:00

    Ok will try that version Monday.

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  3. Anonymous
    2023-11-10T23:42:46+00:00

    Dear ajfrn,

    Thank you for posting to Microsoft Community. We are happy to assist you.

    We are looking into your situation, we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Sherry | Microsoft Community Moderator

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