This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I have an issue where Gifs and Stickers does not load or are available to send in the new Teams when clicking the emoji icon.
"Optional connected Experience" is on and there are no restrictions from our company regarding Giphy. I tried reintsallation and repair, also in the web edition the issue remains the same. I tried deleting the cache as well but did not fixed the issue. Other memebers of the same organisation do not have this issue.
Is there anything I can do in order to not switch to old teams as the only possibility?
Thanks
Additional chat-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the same issue and what solved it for me was going to Settings in Teams -> Privacy and then turning on 'Optional connected experiences.'
Then I Quit Teams, relaunched and had the GIF icon along with others that had disappeared
Good morning.
This is a new issue, and none of the fixes client-side will remedy. The structure of the toolbar itself has changed, and for whatever reason, there does not appear to be any way to put the Teams chat layout back to the original layout.
Again, this is novel, and does not appear to be something the user can remedy. My guess is an update just occurred that has not finished propagating.
"New" appearance (Note that you can still use gifs by clicking on the smiley icon. It's all rolled up under that icon now):
All of my users' desired appearance (what it has been from day 1):
Also, using the web version is not a valid workaround as it carries this behavior.
Good explanation of issue above. I found GIFs under the emoji button. Looks like they are combing many items here.
This just happened to me today, and this was perfectly explained. I would also love a fix for this.
Also having the same issue with the "new teams" ....cleared teams cache, repaired teams, verified optional experiences is turned on , public preview is on. If I launch Teams classic the button returns.
I had the same issue and tried every solution mentioned so far. After a simple poking around, I discovered the GIFs were moved in the emoji icon. If you click the smiley face, you will see the GIFs in the menu.