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Guest organizations do not show up in Teams

Anonymous
2023-10-02T13:09:31+00:00

Hi there

I have an issue with guest organizations. They do not show up inside the Teams app, so I cannot switch to them.

Here is a screenshot from inside the app when clicking the image top right:

https://i.imgur.com/hVa0bZE.png

And from the My Account site(https://myaccount.microsoft.com/organizations): https://i.imgur.com/C4ZV8WC.png

I have tried the following:

  • Android App - Same issue
  • Teams in Browser - Same issue
  • Log out/in - Several times, no change
  • Switched to New Teams app - no change
  • Restarted Teams app - no change. Some of the organizations have also existed on my account for many months, so this would have showed up eventually

Any other suggestions on how I can get to switch to guest orgs?

BR

Benjamin

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous
2023-10-03T00:48:14+00:00

Dear Benjamin Both Nielsen,

Thank you for posting to the Microsoft Community. We are happy to assist you.

I understand that you are having trouble accessing guest organizations in Teams.

To resolve this issue, please try the following steps:

  1. If you have been added as a guest, try signing out of Teams and signing back in again. This can sometimes refresh the app and allow you to see the guest organization.
  2. If the issue persists, try clearing the Teams cache. You can do this by going to the Teams settings, selecting "Clear Cache", and then restarting the app. Clear Teams cache in Windows
    1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
    2. Open the Run dialog box by pressing the Windows logo key  +R.
    3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
    4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
    5. Restart Teams.

Clear Teams cache in macOS 1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q. 2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal. 3. Enter the following command, and then press Return: ConsoleCopy

        rm -r ~/Library/Application\ Support/Microsoft/Teams
4. Restart Teams.
  1. If none of the above steps work, please contact the IT administrator of the guest organization and ask them to check their settings to ensure that guests are allowed to access Teams.

I hope this helps! Let me know if you have any further questions or concerns. 

Sincerely,

Simbarashe | Microsoft Community Moderator

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17 additional answers

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  1. Anonymous
    2023-12-19T17:05:33+00:00

    Everything with Microsoft is broken, I'm sick of it.

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    10+ people found this answer helpful.
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  2. Anonymous
    2023-11-24T19:09:36+00:00

    FYI, I'm having same issue, guest account shows up in the web app account switcher dropdown, but not the client app. Tried deleting the files as suggested above but not working. I'm certain I have a guest account set up with this other org, I can see it in the Teams web app and can chat there.

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    3 people found this answer helpful.
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  3. Anonymous
    2024-01-08T19:52:38+00:00

    I'm having the same issue. I see the guest account on the web version but not the app. I tried clearing the cache and restarting the app. It's still not working.

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    2 people found this answer helpful.
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  4. Anonymous
    2024-01-10T12:11:58+00:00

    I am having the same issue. All settings and method mentioned here we have already tried.

    It is still not showing on my desktop app.

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    1 person found this answer helpful.
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