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I get error message when trying to install Teams for work.

Anonymous
2023-10-17T06:26:35+00:00

Specifically, "Cannot open app package". The detail provided then says "This app package is not supported for installation by App Installer because it uses certain restricted capabilities. Full message on screenshot attached.

How do I address? Computer is a brand new Surface Laptop 5 & all updates have been installed.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2023-10-24T19:44:11+00:00

    I managed to download teams for work from the Microsoft Store rather than the Teams webpage. Seems to work fine šŸ‘

    20+ people found this answer helpful.
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  1. Anonymous
    2023-10-26T11:21:30+00:00

    Had this issue on several new installs.

    You need to update the App Installer in Microsoft Store.

    After this Teams for work will install correctly.

    50+ people found this answer helpful.
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  2. Anonymous
    2023-10-31T09:28:02+00:00

    You Can install Teams directly with the below .exe download.

    https://statics.teams.cdn.office.net/production-windows-x64/1.6.00.27573/Teams_windows_x64.exe

    40+ people found this answer helpful.
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  3. Anonymous
    2023-10-31T09:28:23+00:00

    If this does not work you Can install Teams directly with the below .exe download.

    https://statics.teams.cdn.office.net/production-windows-x64/1.6.00.27573/Teams_windows_x64.exe

    10+ people found this answer helpful.
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  4. Anonymous
    2023-10-31T07:15:45+00:00

    Thanks for the advice Ajibola. I tried all your suggestions and still get the same error message. Any other ideas? Looks like at least a few users are getting this issue....

    Go to Microsoft Store first, search for the application name "App Installer" and install it. Then try installing the MS Teams Work or School, it will get installed..

    10 people found this answer helpful.
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