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Mouse Pointer not visible during MS Teams screen sharing when using MS Remote Desktop

Anonymous
2024-09-05T13:25:00+00:00

Greetings...

My work have provided me with a ThinkPad L490 with 16GB RAM running Windows 10 Professional x64 (Oct 2020). Work restrictions prevent any changes to this hardward and the operating system.

For ease of use, when working from home I attach to my work laptop using MS Remote Destop Version 10.9.9 (2257) installed on my Mac Mini M2 (2023) running MacOS 14.6.1 (23G93) with 16GB RAM. This allows me to take advantage of a 27 inch 5K display, full-sized keyboard, and Logitech MX Master 3S mouse.

Everything runs flawlessly until I try to screen share using Microsoft Teams version 24215.1007.3082.1590 install on my ThinkPad. Audio and screen sharing are fine, but no one can see my actual mouse pointer. They can see when I highlight text or objects using my mouse, but they cannot see the mouse pointer itself.

Any help specific to this issue would be very much appreciated.

Thanks,

ID

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-10T09:00:52+00:00

    Hello,

    Based on your feedback, as well as reports from other users, this seems to be an issue specific to Microsoft Teams app screen sharing:

    Now I will move your thread to the appropriate product forum.

    Best regards,

    Jacen

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  2. Anonymous
    2024-09-05T17:44:37+00:00

    Hello Jacen. Thank you for the prompt response.

    This symptom is specific to the MS Team Application when screen sharing ONLY. The mouse pointer works perfectly fine in all other applications as well as Teams when not screen sharing. I am always able to view the pointer but people I am sharing with cannot see it.

    Regarding your suggested step...

    1. Check the version updates of Microsoft Remote Desktop and Microsoft Teams applications.
      DONE! I AM USING THE LATEST VERSIONS OF ALL SOFTWARE.
    2. Make sure updates are installed for all drivers and system patches on your Mac and remote Windows laptop.
      DONE! ALL DRIVERS AND PATCHES ARE UP TO DATE.
    3. In Remote Desktop Connection, under the Local Resources TAB, ensure that “Other Supported pnp Devices”is enabled. After logging in to the remote desktop, try using full screen mode.

    I AM NOT SEEING A "Local Resources TAB" IN THE MAC VERSION OF "MS Remote Desktop Version 10.9.10" . I HAVE TRIED FULL SCREEN MODE WITHOUT SUCCESS.

    1. On the remote Windows PC, choose Control Panel > Mouse > Pointer Options. Uncheck options such as "Show traces while dragging" and "Enhance pointer accuracy" to see if this helps. It is recommended that you use other mouse devices for testing. Hardware driver problems have been rectified.
      DONE! I HAVE TRIED 2 DIFFERENT MICE WITH 2 DIFFERENT DRIVERS.

    The problem still persists. Your help or help from anyone else experiencing this issues is appreciated.

    ID

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  3. Anonymous
    2024-09-05T17:04:16+00:00

    Hello,

    Thank you for posting in the Microsoft community forum.

    May I know if this symptom is specific to screen sharing using the Teams app? Does it work properly in other applications on the remote desktop?

    You can try the following steps to troubleshoot the problem:

    1. Check the version updates of Microsoft Remote Desktop and Microsoft Teams applications.
    2. Make sure updates are installed for all drivers and system patches on your Mac and remote Windows laptop.
    3. In Remote Desktop Connection, under the Local Resources TAB, ensure that “Other Supported pnp Devices”is enabled. After logging in to the remote desktop, try using full screen mode.
    4. On the remote Windows PC, choose Control Panel > Mouse > Pointer Options. Uncheck options such as "Show traces while dragging" and "Enhance pointer accuracy" to see if this helps. It is recommended that you use other mouse devices for testing. Hardware driver problems have been rectified.

    I hope this helps. If you have any follow-up questions, please contact us.

    Best regards

    Jacen

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