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Some employees always appear "Online" even when they are not

Anonymous
2024-07-08T13:34:49+00:00

Several of our staff are permanently shown as "Online".  Even when they are not in their office or on their devices! what could be the reason of staying always ON!

Thanks,

Microsoft Teams | Microsoft Teams for business | Settings | Online status

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  1. Anonymous
    2024-07-08T14:06:19+00:00

    Hi IMKLM,

    Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. There are a couple of reasons why employees might appear as "Online" in Microsoft Teams even when they're not actively using it:

    Automatic Status:

    By default, Microsoft Teams shows you as "Online" as long as your computer is unlocked and the Teams app is running in the background. This can happen even if the employee isn't actively using Teams.

    Idle Mode Settings:

    Teams might not be detecting the computer going idle if the settings are adjusted to prevent automatic sleep or screen dimming. This could make someone appear online even if they've stepped away from their desk.

    Here's what you can do to investigate:

    Check the settings: Advise the employee to review their Teams settings under "General" and ensure the option "Register Teams as the chat app for Office" is checked. This can sometimes resolve status inconsistencies. Manual Status Update: Encourage employees to set a custom status message when they're away from their desk, even for short periods. Teams offers options like "In a meeting" or "Out for lunch" to provide colleagues with context.

    If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan

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  1. Anonymous
    2024-07-09T04:28:14+00:00

    Hi IMKLM, Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. There are a couple of reasons why employees might appear as "Online" in Microsoft Teams even when they're not actively using it: Automatic Status: By default, Microsoft Teams shows you as "Online" as long as your computer is unlocked and the Teams app is running in the background. This can happen even if the employee isn't actively using Teams. Idle Mode Settings: Teams might not be detecting the computer going idle if the settings are adjusted to prevent automatic sleep or screen dimming. This could make someone appear online even if they've stepped away from their desk. Here's what you can do to investigate: Check the settings: Advise the employee to review their Teams settings under "General" and ensure the option "Register Teams as the chat app for Office" is checked. This can sometimes resolve status inconsistencies. Manual Status Update: Encourage employees to set a custom status message when they're away from their desk, even for short periods. Teams offers options like "In a meeting" or "Out for lunch" to provide colleagues with context. If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan

    Thank you Brother.. This is what i was looking for... thanks again and have a wonderful day.

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