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Microsoft Teams making PC unresponsive

Anonymous
2025-02-11T12:47:27+00:00

Microsoft teams is randomly causing my entire pc to become very slow and unresponsive. Every time it happens I close down teams using the task manager and my pc goes back to normal instantly.

After I've done this I restart teams and there's no more problems caused by it.

This seems to happen a few times a week, and is very unpredictable, I can't find anyway to replicate this behaviour.

I have also been noticing that teams has either been crashing/closing down unexpectedly throughout the day.

I have tried clearing the teams cache, deleting all temp files, updating the pc and drivers, reinstalling teams and disabling hardware acceleration, but none of these have stopped the issue from occurring.

Thanks,

James

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2025-02-12T16:48:48+00:00

    Its a Work/school account.

    I am on Teams version Version: 25007.607.3371.8436. The client version is 49/25010620412.

    I have narrowed it down to Teams by closing all unnecessary application and background services. The problem persists after closing down all other background process apart from Teams, as soon as I close teams the problem goes.

    Thanks,

    James

    Microsoft, this seems to be a widespread issue that introduced itself sometime around mid-late December 2024. Desktop version of teams would work okay until on a conference call when I needed to share my screen. Many times this would cause my computer to get extremely laggy (essentially unusable) and force me to hard shut down my computer by holding the power button for 15 seconds. Only remedy was to completely remove Teams App so that it didn't accidently open in the background and only use the online/web version.

    I'm shocked that this issue has been allowed to continue for months (or even longer for others)? In this day and age where remote or hybrid work is commonplace, errors/glitches like this kill productivity and create frustration and bad will against this Microsoft product. BS suggestions to "clear cache" and "reinstall Teams" which have not worked are not appreciated when we all know it's the application itself - it shouldn't be that fragile. As a former Slack & Zoom user (former company) I can attest that there were no issue like this in the years I used those products. Seems Microsoft with it's resources should be able to squash this bug and get Teams to be reliable.

    20+ people found this answer helpful.
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  2. Anonymous
    2025-02-11T16:59:18+00:00

    Its a Work/school account.

    I am on Teams version Version: 25007.607.3371.8436. The client version is 49/25010620412.

    I have narrowed it down to Teams by closing all unnecessary application and background services. The problem persists after closing down all other background process apart from Teams, as soon as I close teams the problem goes.

    Thanks,

    James

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  3. Anonymous
    2025-02-11T15:58:00+00:00

    Dear James Tutak

    Good day and thanks for reaching out to Microsoft forum community, pleasure to assist

    I'm sorry to hear you're experiencing these issues with Microsoft Teams. It sounds quite frustrating, especially since you've already tried several troubleshooting steps, to isolate the issue, may we confirm below information please

    --- May I please verify the type of account you are using? Is it an M365 work/school account or a Microsoft/personal account like Hotmail/outlook.com? If your account is Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply back to us, so we can involve personal account team for further assistance.

    --- Please conform for us the version as well, it will help us narrow down the issue Find the version of Microsoft Teams you're using - Microsoft Support [d268-d48d-b6e-a8db]

    Additional to your troubleshooting step, could you also please check

    -> Check for Background Processes: Sometimes, other applications running in the background can cause conflicts. Try closing unnecessary applications to see if that improves performance.

    I also notice, recently service incident that caused lot teams crashing and slowness

    Title: Microsoft Teams desktop client intermittent crash

    for some users User impact: The Microsoft Teams desktop client crashes intermittently for users.

    Details: Users may see a "We have a problem" error message. Affected users who have access to the Microsoft Teams web application can take advantage of this as a workaround.

    Current Status: We have confirmed the effectiveness of the fix in correcting impact regressions, and we can confirm that our deployment will saturate the affected environments starting Monday, January 20, 2025. Our goal is to provide updates on the mitigation timeline as the deployment progresses, and we begin internal service testing to confirm that the impact has been resolved.

    Scope of impact: Your organization is affected by this incident and the Microsoft Teams desktop client crashes intermittently for a limited number of users.

    Start: Tuesday, December 17th, 2024 2:24 AM UTC

    Root Cause: A recent update to optimize user data storage introduced a regression that resulted in impact.

    Next Updated: Thursday, January 23, 2025, at 12:00 AM UTC

    As mentioned in the message above, Teams can now confirm that starting Monday, January 20, 2025, the remediation deployment will start saturating the affected environment. You can now use Teams on the web as a workaround (Microsoft Teams web client).

    The fix still on going and gradually the backend team will update the complete fix as soon as possible.

    I will dig more on the above and share you update on timely bases,

    Thanks so much for your patience, have a great day.

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