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why my deped account cant receive any email or verification?

Anonymous
2025-01-06T09:10:32+00:00

how can I fix the problem of my DepEd Account? I cant receive any email and messages

Microsoft Teams | Microsoft Teams for education | Settings | Configure notifications

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  1. Anonymous
    2025-01-20T05:09:35+00:00

    a can't recieve emails in my deped account and outlook

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  2. Anonymous
    2025-01-06T10:23:46+00:00

    Hi Mhay Ann Valentino,

    Good day!

    Thank you for posting in the Microsoft Community.

    From your description, it sounds like you're having trouble receiving emails and messages on your DepEd account. To help us narrow down the issue, could you please confirm the following:

    1. Are you unable to receive any emails and messages in Outlook with your DepEd account? Also, you applied your query to Microsoft Teams / Teams for education / Personal settings / Notifications, may I know if you're not receiving messages in Microsoft Teams as well?
    2. While I understand you're having trouble receiving emails, can you confirm if you're able to send emails without any issues?
    3. How did you configure your account in Outlook? Is it set up as Exchange, IMAP, or POP? Additionally, what Microsoft license is assigned to your DepEd account?
    4. Have you tried logging into Outlook on the web (URL: outlook.office.com) and Teams web app (URL: teams.office.com)? Are you able to receive and send emails/messages there?
    5. What version of Outlook and Teams are you using? Please refer the two articles to check your version: What version of Outlook do I have? - Microsoft Support and Find the version of Microsoft Teams you're using - Microsoft Support [7e49-b61a-5aa-9579]
    6. Are you seeing any error messages when using Microsoft services? If so, could you please provide some screenshots so we can better understand the issue?

    Note: Due to forum policies and the protection of confidential information, please share the requested information with me in the "View Private Message" section.

    Here are the steps to open "View Private Messages":

    To view private messaging options> sign in to Microsoft Community, use the email account where you posted this thread information in Microsoft Community, > click your profile picturein the top right > select the My Profileoption.

    I'll wait for your next update on this in a private message. I will provide you with further guidance accordingly.

    Sincerely,

    Luckie Shi | Community Moderator.

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