Additional meeting and call-related features and issues within Microsoft Teams for business
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I am having a very strange issue with Teams. When I join a meeting, my microphone does not work, however, when if someone calls me through Teams, it works fine. I have tried different headsets, both wired and wireless. When I use the test call feature in settings the microphone works fine. I am completely baffled. Has anyone else had this issue?
I am running Windows 10. I am currently on the new Teams, but I do not recall if this started before or after my company switched.
Additional meeting and call-related features and issues within Microsoft Teams for business
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Microsoft support? Is that not you? A person offering support to customers on behalf of Microsoft...
Same issue here
Dear AleczanderM,
Good day to you and hope you are doing well.
We are following up this thread to see if you have further concerns on this topic, or if you have any other questions. May I know if you have checked my previous reply? If our information was helpful, we also invite you to vote the reply so that others may find it easier.
Thank you for your time and wish you a nice day.
Dear AleczanderM,
Many thanks for your reply and explanations.
You confirmed that that your microphone is selected as the default device in Teams; have you also check your computer's sound settings to make sure that your microphone is selected as the default recording device in your computer's sound settings?
If the issue persists, poor internet connection can cause issues with audio and video during meetings, please try different network and check and if you have another headset available, try using it to see if the issue persists.
If none of these steps resolve the issue, you may need to contact Microsoft support for further assistance.
Dear AleczanderM,
Good day! Thank you for posting to Microsoft Community. We are happy to help you.
I'm sorry to hear that you're experiencing issues with your microphone in Teams meetings. Based on the information you've provided; it seems like the issue might be related to the specific meeting you're joining. To troubleshoot this issue:
If none of these solutions work, please let me know so we can explore other options. Please understand that our initial response may not always resolve the issue right away. However, with your help and more detailed information, we can work together to find a solution. Thank you for your help.