Managing sound and video settings during Teams meetings and calls for optimal communication
This fix worked for me, thank you! I'm going to clarify the steps though because I had a little trouble following them.
So there is a fix in terms of getting the audio through the headphones, however, you will have to use a mic on your computer if you have a laptop. Otherwise you'd need an external mic.
- When you go into your computer's settings. click on bluetooth & devices. You should see "View more devices" in a horizontal rectangular button at the top. Click that and it'll take you to the next page.
- Scroll down and click "More devices and printer settings." This will open up a new window displaying devices and printers. You should see here your airpods on the top row.
- Right click onto your airpods icon and click on "Properties"
- In the window that pops up, you'll see 4 tabs. Click on the "services" tab.
- Here you will see 5 checkbox options displayed. Uncheck the "Handsfree Telephony" option and then click "apply" at the bottom. This will enable you to hear audio through your airpods.
This only worked to fix the audio through my airpods so I can hear others, but I still need to use the mic on my webcam so that others can hear me. Make sure in Teams that your speaker is set to Airpods, but that your mic is set to your laptop/pc/webcam, etc.
It would be really awesome if Microsoft could somehow fix this known issue though!