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Can not share my screen to colleague in my teams

Anonymous
2025-01-06T09:25:54+00:00

Dear Support,

As the screenshot shows, when my colleagues and I use teams for meetings, we can't share our own screen with them, as in the screenshot.

I've tried reinstalling teams and clearing the files in the following paths, but the problem persists.

%appdata%\Microsoft\Teams

%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\

The logs records of teams are attached, please help to check.

link: https://pan.baidu.com/s/1PSmg7FPje5yEq4M-t1thCQ password: 8** Thanks

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-01-06T12:45:01+00:00

    Hello ZeLun Zhou admin

    Good and thanks for reaching out.

    Thank you for reaching out and providing the details about the screen sharing issue you are experiencing in Microsoft Teams. From your description,

    you are unable to share your screen with colleagues during Teams meetings, even after performing some basic troubleshooting steps such as, installing Microsoft Teams, clearing Teams cache files from the specified folders.

    Several factors can contribute to the issue you are facing. However, we will suggest you ensure that there are no restrictions or permissions set within Teams or your organization's policies that might prevent screen sharing. If your organization uses Microsoft 365 Admin Center, check if there are any Teams meeting policies or admin settings that might be limiting screen sharing. Specifically, verify if any Teams meeting policies (set by your IT admin) restrict the screen sharing feature.

    Given the current situation, we need more information on the following to narrow down the issue and better assist you.

    1. Are you experiencing this issue with all meetings or only specific ones?
    2. Do you and your colleagues use the Microsoft Teams desktop app, or are some of you accessing Teams via the web browser (Chrome, Edge)?
    3. Is your Teams account managed by your IT department? If yes, have any Teams meeting policies been applied to your account or organization that could restrict screen sharing? **** Manage meeting policies for content sharing - Microsoft Teams | Microsoft Learn
    4. Have you tried a different device to test if screen sharing works (another computer or mobile device) to rule out any local device issues?

    With this information, we'll be better equipped to determine the cause of the problem and guide you through possible troubleshooting steps. Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can find a solution together.

    Hope this helps! Please feel free to repost if you need further assistance on the issue.

    Sincerely,

    Bertrand | Microsoft Community Moderator

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