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send a phone call from auto attendant straight to a users voice mail

Anonymous
2025-01-09T16:41:29+00:00

how do i send a caller directly from auto attendant to a users voice mail?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2025-01-30T02:03:28+00:00

    This does not work it only accepts Microsoft 365 Groups when selecting voicemail from that dropdown, has it really been 5 years of Teams voice and you still can't do this? Crazy...

    1 person found this answer helpful.
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  2. Anonymous
    2025-01-20T19:38:32+00:00

    I apologize, i was out of town last week.

    i got your response, but I am not sure of the answer just yet.

    i am not the admin for this particular account, so i have to work with the IT manager to see if this solves the issue.

    Thank you so much for the answer at least and I hope it does work.

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  3. Anonymous
    2025-01-15T17:49:06+00:00

    Dear David Glendenning

    Good day to you and hope you are doing well.  

    We haven't heard back from you, so wants to quick check, how's thing going on your side? May I know have you checked  response? Please feel free, if you need any further assistance from our side, we will be happy to assist you.  

    Thank you. 

    Allen | Community Moderator

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  4. Anonymous
    2025-01-09T19:15:52+00:00

    Dear David Glendenning

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand you concern with to send a caller directly from auto attendant to a user's voice mail.

    May I know whether you are a Teams admin or an end user? If you are an admin, you can do following steps:

    1. Access the Teams Admin Center: Go to the Microsoft Teams Admin Center.
    2. Navigate to Auto Attendants: In the left-hand menu, select Voice > Auto Attendants.
    3. Edit or Create an Auto Attendant: Either edit an existing auto attendant or create a new one.
    4. Configure Call Flow: Add a new call flow option and select Redirect call. Choose Voicemail as the destination. Enter the user's email address or username to direct the call to their voicemail.

    If you have other questions, please feel free to let me know, I will continue to assist you.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Allen | Community Moderator

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