Share via

Only part of the members are copied when creating a team form another team

Anonymous
2024-12-13T10:34:37+00:00

When I create a team from an existing team and tick all options for including (channels, tabs, settings, members, apps) only part of the members (43 out of 124) and NO channels are copied.

I also wonder why the "copy channels" item is grayed out (but it is selected so I assume that is alright).

(I tried to upload a screenshot but that doesn't seem to work here)

Microsoft Teams | Microsoft Teams for business | Teams and channels | Create a new team or channel

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

7 answers

Sort by: Most helpful
  1. Anonymous
    2025-02-05T14:09:51+00:00

    Dear BeVer_NL,

    The issue was confirmed to be related to a bug, and it will be resolved soon.
    The work around we used to get past this issue was to navigate add the users with bulk operation from Microsoft Entra.

    Visit entra.microsoft.com>>Groups>>Select the group of the Team that you want to add users to>>users>>Bulk operation>>Import member>>Download a Csv template (CSV1)
    Navigate to the group that contains the users you want to add and download the users to CSV2 of the group using the same step above.

    If Csv2 is not arranged, click on the column A>>Click on Data in excel>>Text to column.
    Preserve the prefilled cells in CSV1
    Copy the object ID of each user from Csv2 to each row of CSV1. Save settings and close CSV1.
    Navigate back to the group that you want to add the users to>>Import members>>Upload the updated CSV1 and submit.
    This will add all the users in in the excel sheet to the affected group and then get synchronized to the Team.

    Thank you.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-12-26T12:11:52+00:00

    Hi Onji Musa,

    Now I unselected the Tabs; Channels are not grayed out anymore. But the result is the same: no channels are copied except the General channel. The other channels are private so they will never be copied?

    From the screenshot below you can see that the original team has 124 members. And with this attempt, again only 23 members came over. It looks like a bug in Teams to me.

    I have full administrator acces; is there a way to solve this in Entra?

    Image

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-12-20T13:01:08+00:00

    Hello BeVer_NL

    Greetings!

    From your description, the channels selection is grayed out most likely because you have the tabs checked. Can you uncheck it like in screenshot below to confirm the selection?

    ->Also, how many members show up on the right for the members selection? You can try this in teams via the web. https://teams.microsoft.com/ 

    Also, from the team that you are trying to copy, do you have some private channels?

    Looking forward to your response.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-12-16T09:17:44+00:00

    Dear Onji Musa,

    Thank you for your reply. Although I am absolutely sure that I was the one that created the existing Team, I ttried your solution as well. So I demoted the other owners to members and created a Team from an existing Team. Now even less users (23 out of 124) came over. And still NO channels were copied!

    I hope you can give me another solution, because this used to work in the past.

    Image

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-12-13T14:15:59+00:00

    Dear BeVer_NL

    Hope you're doing well!

    Thanks for posting in Microsoft forum community

    After thorough testing, I experienced the same situation as you. Based on my tests, you need to be the original owner (the one who created the existing team) to create a copy. If not, you can temporarily demote other owners to members and make sure you're the sole owner for that team. Then try to create the team again from an existing one and check if this will show the correct number of members. To change this, you need to right-click on existing Team-->Manage Team-->Select Members-->under Role, replace owner with member.

    If the correct number is displayed, you as the owner can promote the previous owners that you (temporarily demoted) again from member to owner role.

    Looking forward to your reply!

    Was this answer helpful?

    0 comments No comments