Team AI Interpreter not working

I would love for this to work.

hi all, I've got the same issue as well. following.

I was informed by support that there is a bug/issue with the new Interpreter Agent in New Teams. If you have upgraded your tenant to New Teams, Interpreter Agent is not available even if you have configured everything as the documentation instructs. I have not been able to find this bug listed anywhere officially.

If you still have access to Classic Teams, the Interpreter Agent should be available.

Hello,

Thank you for the reply. I have made sure that Live Captions are enabled and working, and the meeting is not end to end encrypted (disabled). I dont have the option to turn on interpreter when in the meeting and I dont see any anything related to interpreter other than the human language interpreter.

Does the human interpreter need to be enabled for the AI interpreter agent to work ?

Dear Brandyn, 

I hope you have a good day. Thanks for choosing Microsoft Community.   

Thank you for reaching out and providing a clear explanation of the issue. We're sorry to hear you're experiencing this issue. 

Based on your description, it looks like you've followed all the correct steps to enable the feature. However, there are a few additional actions that may be required. Please refer to the steps below for guidance. 

Note: This feature supports nine languages, including Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), and Spanish. 

How to Turn On Interpreter in a Meeting 
During a Teams meeting: 

• Click More actions (···) > Language and speech> Turn on Interpreter.
• Choose your interpretation language, voice representation, and audio balance.
• Click Turn on to activate it
• This resource will be of help:  Interpreter in Microsoft Teams meetings - Microsoft Support

If this option is not visible: 

• Ensure the meeting is not end-to-end encrypted, as Interpreter is not supported in E2EE meetings
• Make sure Live Captions are enabled and functioning, as Interpreter builds on this capability.
• For more details, please refer to the following resource: Use language interpretation in Microsoft Teams meetings - Microsoft Support

Assigning Interpreters (if using human interpreters) 
If you're testing language interpretation with human interpreters, you must: 

• Enable language interpretation in the meeting options.
• Assign interpreters and their language pairs before or during the meeting

I hope these solutions can help you to solve this problem. Please know that we truly appreciate your patience and understanding as we work to support you. If you need any further assistance or clarification, feel free to reach out—we're here to help. Thank you very much for your understanding and your cooperation.    

Best regards,   

Clover-L - MSFT | Microsoft Community Support Specialist.