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Audio sharing during screen share doesnt work

Anonymous
2023-03-16T10:46:55+00:00

I cannot share my computer sound when screen sharing during a Teams Live meeting. The switch doesnt press. One week ago it was working fine, and now it doesnt. Was there an update or settings I need to adapt?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-12-08T11:20:33+00:00

    I have exactly this issue. I tried clearing the cache but no difference. However, this problem only occurs when I click 'share the screen' AND 'share the computer sound'. If I don't click 'share computer sound' then it's OK for the others to hear.

    6 people found this answer helpful.
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  2. Anonymous
    2024-07-11T10:40:53+00:00

    Beware; clearing the cache also deletes your custom backgrounds.

    2 people found this answer helpful.
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  3. Anonymous
    2024-02-26T17:19:55+00:00

    Hello,

    I use teams on a work computer (windows) but it does not present the option to select include computer audio. I do not know if this version is so old that it did not have that option yet or if there is something I am overlooking. I uploaded a screenshot.

    Is there an option to share audio and if so can you walk me through the steps?

    2 people found this answer helpful.
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  4. Anonymous
    2023-03-16T11:31:56+00:00

    Hello Siuzanna, My name is Indhurani, I’ll be happy to help you today.

    It is possible that there was an update or a change in settings that is causing this issue. Here are a few things you can try to troubleshoot the issue:

    1. Check your audio settings: Go to Teams settings and check your audio settings to ensure that the correct microphone and speakers are selected.
    2. Exit and rejoin the meeting: Sometimes simply exiting and rejoining the meeting can fix the issue.
    3. Update your Teams app: Make sure you have the latest version of Teams installed on your computer.
    4. Clear cache: Kindy follow the below steps to clear the Teams cache

    Clear Teams cache in Windows

    -> If Teams is still running, right-click the Teams icon in the taskbar and then select Quit.

    -> Open the Run dialog box by pressing the Windows logo key +R.

    -> In the Run dialog box, enter %appdata%\Microsoft\Teams and then select OK.

    -> Delete all files and folders in the %appdata%\Microsoft\Teams directory.

    -> Restart Teams.

    Clear Teams cache in macOS

    -> If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.

    -> In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

    -> Enter the following command, and then press Return:

    rm -r ~/Library/Application\ Support/Microsoft/Teams

    -> Restart Teams.

    1. Check with Teams web: https://www.microsoft.com/en-in/microsoft-teams...
    2. If the issue persists, please try to uninstall and reinstall the Teams app

    For more information: https://support.microsoft.com/en-us/office/shar...

    I hope it will be fixed. Please let me know if you still need further assistance.

    Regards,

    Indhurani

    2 people found this answer helpful.
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  5. Anonymous
    2024-07-12T17:20:45+00:00

    Holy cow I didnt know that. I have been very frustrated clicking share sound and the attendees not being able to hear!

    1 person found this answer helpful.
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