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My FaceTime HD Camera (the internal camera on my Mac) is laggy and slow during Microsoft Teams video calls

Anonymous
2024-07-08T13:29:34+00:00

My FaceTime HD Camera (the internal camera on my Mac) is laggy and slow during Microsoft Teams video calls. My internet connection is stable, and I do not have issues on other video sharing platforms like Slack or Viber. Also I tried using Teams on web and camera works fine. How can I fix this? Thanks

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-07-09T08:26:02+00:00

    Hi Furkaan, thanks for the response.

    Check the Teams video settings and ensure you've selected the highest resolution possible (usually 720p).

    Regarding that part of your response, I have Teams Version 24165.1406.2974.9471, and when I open the Teams settings, there is no "Change resolution" option in Video Settings. I have already tried most of your other suggestions:

    • macOS and Teams version are updated to the latest.
    • Tried reinstalling Teams.
    • Reset video permissions for Teams.
    • Try to connect to other external cam that has lower resolution

    Nothing helps so far.

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  2. Anonymous
    2024-07-08T14:01:54+00:00

    Hi Marko,

    Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. That's frustrating to deal with a laggy camera specifically on Microsoft Teams. Here are a few things you can try to fix the FaceTime HD Camera lag during Teams video calls:

    Check Microsoft Teams Settings:

    Unlike FaceTime, Teams might be prioritising lower resolution for video calls. Check the Teams video settings and ensure you've selected the highest resolution possible (usually 720p).

    Close Unnecessary Applications:

    Resource-heavy applications running in the background can strain your computer's processing power. Close any programs you're not actively using before starting a Teams call.

    Update Microsoft Teams and macOS:

    Outdated software versions can sometimes cause compatibility issues. Ensure you're running the latest versions of Microsoft Teams and macOS.

    Reset Video Permissions for Teams:

    Occasionally, app permissions can get messed up. Try resetting video permissions for Teams: Go to System Preferences > Security & Privacy > Privacy. Select Camera on the left pane. Find Microsoft Teams and check the box to allow camera access.

    Check for Conflicting Software:

    In rare cases, other video conferencing applications might interfere with Teams. Try quitting any other video conferencing software before running Teams. Additional Tips:

    Reduce Video Resolution: As a last resort, if the above steps don't work, try lowering the video resolution within Teams settings. This might help improve performance.

    If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan

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