
Hi @A Rose ,
What version of Windows did you use?
I suggest you try this method to help you:
- Go to C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller or C:\Program Files\Common Files(x86)\Microsoft Shared\OFFICE12\Office Setup Controller
- Under the folder and change the file name from SETUP to SETUP001
- Win+R to open "RUN" box and enter the command: %windir%\Installer
- Delete all files and folders from the Installer folder.
Try this method and let me know if you need further assistance.
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