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Call/Dial Pad missing

Anonymous
2024-09-13T15:12:01+00:00

So been scratching my head all day about this one. User has required licenses, phone number is assigned and set to Teams Only mode, why the dial pad missing

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-09-13T19:03:58+00:00

    Hello voctor Hall,

    Good morning! Thank you for publishing in Microsoft Community. We are happy to help you.

    There are actually 3 criteria that MUST be met in order for the dial pad to show up in Teams (if you are using Direct Routing).

    1. The user must have a voice license, like Phone System or Business Voice.
    2. The user must have Enterprise Voice (EV) enabled. This is typically done in Powershell using Set-CsUser.
    3. The user must be "granted" a Voice Routing Policy

    I believe you also need to be assigned a calling plan if you are not using Direct Routing.

    So the Powershell commands may look something like this

      Set-CsUser -Identity *** Email address is removed for privacy *** -OnPremLineURI "tel:+6871231234;ext=1234" -EnterpriseVoiceEnabled $true

      Grant-CsOnlineVoiceRoutingPolicy -Identity *** Email address is removed for privacy *** -PolicyName "Local-VRP"

    where Local-VRP is the name of your voice routing policy, which will point to a voice route, which is your phone gateway.

    This is assuming you already have one of the Microsoft Office licenses, but Business Basic, Business Standard or better will work.

    You need an exchange online license for voicemail to work.

    You can check this document as well. Reference: Teams dial pad configuration - Microsoft Teams | Microsoft Learn

    However if the issue still perssist kindly give more details about the issue we will be happy to assist you

    We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.   SincerelyEben Ezer Tres | Microsoft Community Moderator

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