my old hotmail.com account has disappeared how do I get it back?

You may be seeing Outlook.com because your account was automatically upgraded from Hotmail.

Hotmail customers who were upgraded automatically to Outlook.com were notified in advance via email.

Why was my account chosen to be upgraded automatically?

When we launched Outlook.com preview, we shared plans to eventually upgrade all Hotmail customers to Outlook.com.

To help ensure a smooth transition, the upgrade will be gradual. Your upgrade is part of the process.

Can I switch back to Hotmail?

If you were automatically upgraded to Outlook.com, the option to switch back to Hotmail isn't available.

To see if you have the option to switch back, check for the Switch back to Hotmail link in Outlook.com.

Hi there,

I have this issue as well, had been automatically migrated from Hotmail.com to Outlook.com domain and have lost all the emails and contacts i had in my hotmail account. Appreciate if you could advise on how I could go about retrieving them thanks.

Cheers,

Pratap.

Hello,

I have been the 100% caregiver for my Elderly mother (who was recovering from a broken hip), she has fallen again and BROKEN THE OTHER HIP. During this time, MY HARD DRIVE EXPERIENCED A FATAL ERROR THEN as soon as I am able to get back online, I learn that Microsoft had deleted all my 'hotmail.com' email accounts (which I had used as my Identification for numerous business and personal accounts)...

I DESPERATELY NEED TO RETRIEVE MY EMAIL ACCOUNT INFORMATION & THE GREAT DEAL OF INFO RESIDING WITH THOSE ACCESS TO IF AT ALL POSIBLE

ANY ASSISTANCE YOU CAN OFFER WOULD BE GREATLY APPRECIATED...

THANK YOU!

T~

Hi,

Thank you for posting your issue here in  Microsoft Community Forum.

As I understand your concern, you are unable to log in to your Hotmail.com accounts which is now Outlook.com. For us to identify what might be the cause of this issue, can you verify if you get any error message when you tried to log in to the account(s)? We also need you to provide the affected email address(s) to check it on our end.

For security reason, I have created a private message area where you can post this information. Click on You have a private reply to this message link just above your post to view the message. You need to be signed in to the Microsoft Community forum to view the link.

Please reply back to this post once you have provided the information in the private message area. We'll be hoping for your response.

Thank you.

Hi,

If you are referring to the new Outlook interface, you can refer to JMH3143's post on how to switch back to Hotmail.

If you have renamed your account from @hotmail.com account to @outlook.com account, you can refer to this article on how to change back to your old Hotmail account:

I renamed my Microsoft account to an @Outlook or a different @Live or @Hotmail ...can I change it back?

Thanks!