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Account's language was changed after it was hacked

Anonymous
2013-04-02T23:19:48+00:00

so my account got changed from hotmail to outlook and then just a week in i got hacked adn now my folders r still there in english but everything else that i have is in arabic / persian i can use the goggle bar to translate but it is only broken english and i really want to fix this so i can get back my emails and stuff please if anyone can help let me know what i can do thank u

Original title: my account was hacked and they changed alot of my stuff to arabic and i cannot get it back to english can anyone help me with fixing this problem

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-06T00:01:49+00:00

Hi CandaceManning,

Welcome to Microsoft Community!

I understand that your account was hacked and the default language settings for your account has been changed. If you want to set your account language back to English language, please follow the steps below:

  1. Login to your account.
  2. Copy and paste the link below in your browser's address bar.

https://blu158.mail.live.com/P.mvc#!/mail/options.aspx?subsection=12&n=556230082

  1. Select the language you want to use.
  2. Click Save.

Also, change the password of your account immediately to make sure that the hijacker/hacker will not access your account once again. Refer to the steps below:

  1. To change your Hotmail password, sign in to https://account.live.com.
  2. Select the Change option next to Password. Or if you want a direct link, you can go directly to theChange Password Page.

In addition, kindly check your alternate email in Hotmail account overview. It’s possible that the hacker/hijacker made some changes on your security information. Kindly follow the steps below on how to do this:

  1. Sign in to https://account.live.com.
  2. On Account overview page, click Manage button under your Account Security. ****3. Under Manage security info, kindly double check your alternate email address if it’s your valid alternate email address.

Hope this helps. Please let us know if you need additional assistance.

Thank you,

Alix Xedjhidee

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  1. Anonymous
    2014-12-30T06:47:49+00:00

    Than you so much Candace problem solved .

    i cannot thank you enough.

    regards Lloyd.

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