Constant hanging, freezing and Internal Power BSOD error while browsing, everything else works fine.

Question

Constant hanging, freezing and Internal Power BSOD error while browsing, everything else works fine.

Danilo de Almeida Raffaini 1

Hi! I'm having constant problems with my Windows... I already tested for bad RAM using memtest for several cycles with no issues, already updated every possible driver I could find and (generally), it works fine while gaming or doing other tasks.

I've tried other browsers, already reseted every configuration possible. I'm out of ideas.

The thing is... It just becomes unresponsive while browsing or it it does some BSOD with "Internal Power" error. I'm out of ideas. I'm getting tired to reboot 3 times while watching some HBOMAX video for example.

Already tried several chdsk and several "solutions" that I could find. So my last hope is you guys can help me analyzing my dump files.

Here's my minidump files: https://1drv.ms/u/s!AivWz7nOWuv2ifxQUOzPK9zJG4d9AA?e=VGPa03

And here's my msinfo32: https://1drv.ms/u/s!AivWz7nOWuv2ifxUqt0YldTVAtwIFw?e=MWAH7c

Thanks in advance.

Reza-Ameri 17,341 Reputation points Volunteer Moderator

2022-05-18T14:38:52.663+00:00

What browser are you using?
Does it happen with websites containing video and graphic card or another website?
Open start and search for feedback and open the Feedback Hub app and report this issue and attach dump files there.
Danilo de Almeida Raffaini 1 Reputation point

2022-05-18T20:06:52.253+00:00

Hi! Thanks for the reply. I'm using Edge, but I've tried both Firefox and Chrome.

Not necessarily it freezes while watching videos. But since I'm most of time on Youtube, it's hard to tell.

I'm not sure what is this Feedback Hub app. Those dump files that I've shared are the wrong files?
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2022-05-19T14:20:04.093+00:00

In regard to the Feedback Hub app, it is already inside Windows, and you could find it in the start menu. When you share any report, it will be reviewed directly by the Windows team, and you may share you dump files there. Windows has a mechanism to automatically submit dump files (if you permit) but this way assure the Windows team to review it. Since this is a public forum and visible to everyone we recommend you not share data here.

2 answers

Your answer

Reza-Ameri 17,341 Reputation points Volunteer Moderator

2022-05-18T14:38:52.663+00:00

What browser are you using?
Does it happen with websites containing video and graphic card or another website?
Open start and search for feedback and open the Feedback Hub app and report this issue and attach dump files there.
Danilo de Almeida Raffaini 1 Reputation point

2022-05-18T20:06:52.253+00:00

Hi! Thanks for the reply. I'm using Edge, but I've tried both Firefox and Chrome.

Not necessarily it freezes while watching videos. But since I'm most of time on Youtube, it's hard to tell.

I'm not sure what is this Feedback Hub app. Those dump files that I've shared are the wrong files?
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2022-05-19T14:20:04.093+00:00

In regard to the Feedback Hub app, it is already inside Windows, and you could find it in the start menu. When you share any report, it will be reviewed directly by the Windows team, and you may share you dump files there. Windows has a mechanism to automatically submit dump files (if you permit) but this way assure the Windows team to review it. Since this is a public forum and visible to everyone we recommend you not share data here.

Answer 1

Reza-Ameri 17,341 Volunteer Moderator

Try performing Clean Boot and see if the problem persists?
Have a look at:
https://support.microsoft.com/en-au/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Open start and search for cmd or Command prompt and right click and run it as administrator and then type the following command:

sfc /scannow

Press enter and let it runs and see what the result is?

Answer 2

Hello

Thank you for your question and reaching out. I can understand you are having issues related to BSOD on your Windows 11 PC.

The INTERNAL POWER ERROR in Windows 10 is often caused by the small size of the hibernation file or outdated drivers.

Boot your PC in to Safe mode and Remove Display Drivers and reboot your PC and install Latest VGA drivers.
Disable any Antivirus program or Windows firewall you may have for temporary purpose.
Run sfc /scannow
Run below DISM command from elevated prompt.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Disable Fast Startup using below command and reboot your PC

powercfg -h off

Disable automatic driver updates and uninstall your display driver

--If the reply is helpful, please Upvote and Accept as answer--

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Constant hanging, freezing and Internal Power BSOD error while browsing, everything else works fine.

2 answers

Your answer