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how do I unblock someone from messenger

Anonymous
2012-08-26T00:22:18+00:00

before outlook was introduced to me, I had blocked someone on messenger chat. But now I have outlook, it keeps stating I can't speak with a blocked friend, but not telling me how to unblock them.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2012-08-26T02:27:39+00:00

    Microsoft made major changes to Hotmail affecting millions of users but has provided little documentation on how the new Outlook.com works and provided even less online support for questions. I have been waiting days for replies/answers to my questions.

    Maybe the following suggestions will help you:

    I had a similar problem with a contact being blocked in the outlook.com web chat interface.

    If you have access to Windows Live Messenger 2012 on your computer first logoff from outlook.com. Then logon to WLM 2012 and right-click on the contract that is blocked. If the contact is marked as invisible (meaning you are invisible to them) then make yourself available to them.

    Logon to outlook.com.

    If the contact is still blocked then click on your name in the upper right and click "Edit profiles" to display your profile page. Then click on the gear in the upper right corner and click on "Manage access". If the contact is in the limited access list (on the right) then remove them. This will cause the contact to be blocked. Save the change and logoff from outlook.com. Wait a short while and logon to outlook.com. Hopefully the contact will no longer be blocked.

    If none of the above work or don't apply, I had success doing the following:

    • Add the contact to the Limited access list using the steps above to acces the Limited access list.
    • Sign-off outlook.com and wait a short while.
    • Logon to outlook.com and remove the contact from the Limited access list.
    • Sign-off outlook.com and wait a short while.
    • Logon to outlook.com and hopefully the contact will be unblocked.

    I created a post in this forun with the following excerpt:

    There seems to be an incompatibility with WLM 2012 client and outlook.com web messenger. If you use WLM 2012 and mark a contact as "invisible" (which means block them) it does not add the contact to the limited access list. When you logon to the web and use outlook.com web messenger then the contact is blocked but there is no obvious way to remove the block since the contact is NOT in the limited access list.

    I found the only way to resolve this via the outlook.com web interface is to add the contact to the limited access list, sign-off, sign-on, and then remove the contact from the limited access list. Then sign-off and sign-on and the block is removed. Obviously WLM 2012 is using the older method of marking a contact blocked which is not totally compatible with the new outlook.com web interface.

    The full post is here on this site.

    I hope this provides some help or an answer.

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  1. Anonymous
    2013-12-12T03:37:17+00:00

    THANKS RANGERX, THAT DID IT!  Appreciate it.  It was frustrating now knowing where to find that option.  I searched the Help page in vain.

    1 person found this answer helpful.
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  2. Anonymous
    2012-09-22T04:43:37+00:00

    Hello,

    Aside from the solution provided by RangerX, we’d like you to provide us the answers to the following questions that I have enumerated below. These will help us to investigate and eliminate the possible causes of this issue your concern:

    •Detailed steps you've take on how did you block your contacts.

    •Are you able to view the contacts on your blocked sender list, if so, please remove it by referring to the steps below and add it as your safe list:

    1. Sign in to your Outlook.com account. 
    2. Click the Gear icon beside your name located at the upper right corner your Outlook.com interface.
    3. Click More mail settings. 
    4. Under Preventing junk email, click Safe and blocked senders.
    5. Click Blocked senders.
    6. Select the domain/email address from the list inside the box under Blocked senders: then click << Remove from list.

    Adding contacts as your Safe sender list:

    1. Sign in to your Outlook.com account. 
    2. Click the Gear icon beside your name located at the upper right corner your Outlook.com interface.
    3. Click More mail settings. 

    under Preventing junk email, click Safe and blocked senders.

    1. Click Safe Senders.
    2. In the text box, type in the email address or domain you’d like to always receive email from, and then click Add to list >>. 

    @ RangerX,

    We appreciate your input.

    Thanks!

    1 person found this answer helpful.
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  3. Anonymous
    2016-02-03T12:55:06+00:00

    I tried several things and then found the answer.

    1.  Clicked Mail Settings on the top right
    2.  Clicked on Options and it brought the menu up on the left hand side
    3.  Went to see who I had under Junk Mail - Blocked senders.  They weren't there. 
    4. Went to safe senders and I made sure their email address was added there.

    still didn't work.

    1. Went to Inbox Sweep Rules and low and behold I found out that there was rule there that said if an email came through for them it was to be deleted.  I deleted the rule.  I am now receiving their emails.
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  4. Anonymous
    2015-01-12T13:10:38+00:00

    You probably know this by now but I am using the newest outlook, (it automatically updated) but click on the settings icon in the top right, I am sure you will guess it's the gear icon then click on safe and blocked senders in the "Preventing Junk Email" section then you will be allowed to move whomever you have blocked from that list and back into the sweet sweet unblocked section you have requested. Have a great day!

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