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Hello -
When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".
I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.
I followed these steps to setup my account
-settings, add new mail account
-selected Hotmail
-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password
-after several seconds I recieve the error "Unable to verify account information"
Power cycling the devices doesn't help. Everything works fine from the web.
Any ideas?
--Tom
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
Answer accepted by question author
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
sign in to what account on the web browser?
Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!
Hello Guys,
I am having the same problem concerning my domains.live.com account. Some of the email address works on my iPhone and others say unable to verify account. Two step is off. Same problem on another device and i can add other emails from that domain in that account on my iPhone. Please someone help I have had this issue for months now and found no solution.
Hi SandraTaylor20,
Welcome to Microsoft Community and I am here to assist you on your concern.
Are you having the exact concern like TomWKeane? If yes, please provide us the exact error message you get when you encountered this issue. I also suggest that you re-configure your account on your mobile device just to ensure that there are no misconfigurations that might be contributing to this issue. You can refer to Raymond’s post above for instructions.
Let us know the results.
Thank you.
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
sign in to what account on the web browser?
