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Why when I block unwanted e-mails do they still keep coming back to my account?

Anonymous
2014-05-27T17:44:33+00:00

Original title: e-mail blocking.

Why when I block unwanted e-mails do they still keep coming back to my account?

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2015-04-28T17:35:09+00:00

Hi Terry,

Welcome to Microsoft Community.

You may try these steps to block a sender using Outlook.com

A. Block a sender or a domain name

  1. Go to your Inbox page.
  2. Click the gear icon at the upper-right side of the page.
  3. Select Options.
  4. Under Preventing junk email, click Safe and blocked senders.
  5. Click Blocked senders.6. Enter the email address or domain in the box labeled Blocked email address or domain: and click Add to list.

B. Set the filtering level of the messages

Please follow these steps to setup your junk e-mail filter in Outlook.com.

  1. Sign in to http://mail.live.com.
  2. In the upper-right corner of the page, click the gear icon then Options**.**
  3. Under Preventing junk email, click Filters and reporting.
  4. Under Filters and reporting, select the options that you want, and then click Save.

Notes:

* If you choose Exclusive for your junk email filter, only messages from email addresses on your Contacts or Allowed senders lists appear in your Inbox. Messages from senders not on those lists are automatically sent to the Junk e-mail folder.

* You should occasionally check your junk email folder to make sure that good messages are not sent there by mistake.

C. Sweep function - This will allow all received or even future emails coming from the specific sender to be deleted. Here are the steps to activate the Sweep option:

  1. Go to your Inbox page.
  2. Check the specific sender you would like to filter.
  3. On the upper part, click Sweep
  4. Choose Delete all from5. On the pop-up box, just click Delete all.

Note: You can also block future messages from that sender by checking the box beside Also block future messages.

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  1. Anonymous
    2015-04-27T15:37:38+00:00

    How do I block a sender

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  2. Anonymous
    2014-05-28T21:36:55+00:00

    Hi Sukyjo,

    Thank you for posting your concern here in Microsoft Community Forum. It's my pleasure on helping you to stop receiving unwanted emails on your account.

    It is possible that the sender is changing his/her account that's why you keep receiving unwanted emails on your inbox.

    Outlook.com has several features to stop receiving junk/spam messages. In order to filter it, I suggest that you delete them from your contact list and then you may follow one of the options below:

    A. Block a sender or a domain name

    1. Sign in to your account. Go to inbox.
    2. Click the Gear icon located at the upper-right side of the page.
    3. Select Options.
    4. Under Preventing junk email, click Safe and blocked senders.
    5. Click **Blocked senders.**6. Enter the email address or domain on the box labeled Blocked email address or domain: and click Add to list >>.

    B. Set the filtering level of the messages

    Please follow these steps to setup your junk e-mail filter in Outlook.com:

    1. Sign in to the Outlook.com website with your Microsoft account.
    2. In the upper-right corner of the page, click Gear icon, and then click Options.
    3. Under Preventing junk email, click Filters and reporting.
    4. Under Filters and reporting, select the options that you want, and then click Save.

    Notes:

    > If you choose Exclusive for your junk e-mail filter, only messages from e-mail addresses on your Contacts or Allowed senders lists appear in your Inbox. Messages from senders not on those lists are automatically sent to the Junk e-mail folder.

    > You should occasionally check your junk e-mail folder to make sure that good messages are not sent there by mistake.

    C. Sweep function - This will allow all received or even future emails coming from the specific sender be deleted. Here are the steps to activate the Sweep option:

    1. Sign in to your Outlook.com account. Go to Inbox.
    2. Check the specific sender you would like to filter.
    3. On the upper part, click Sweep
    4. Choose the option you would like to Sweep your emails

    D. Rules - we can create a rule that can block a specific word from the subject of the spam email.

    1. Sign in to your Outlook.com account with your Microsoft account.
    2. Click on Gear icon then Manage rules.
    3. Click on the New button.
    4. Under Step 1: Which messages do you want this rule to apply to,

    a. First drop-down menu - choose Subject

    b. Second drop-down menu - choose contains

    c. Third field - input the word you would like to block

    1. Under Step 2: What action do you want to apply, click on Delete these messages
    2. Click Save button.

    Hoping that the solutions above will help you protect your account from any spam/junk messages you're receiving.

    Thank you!

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