Share via

Account no longer available error message

Anonymous
2014-09-16T15:46:57+00:00

I'm getting the following error message;

The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.

You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.

I don't understand, I have ownership of this email. I do not use it often but need access. I've had nothing but problems with it in this past year. I had my account locked twice because of a "Security Violation".

Can anyone help me with this?

Thanks, Scott

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

9 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-09-16T16:11:43+00:00

    No, I had logged on maybe 3 days prior and had recently changed my password as well.

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2014-09-16T15:56:56+00:00

    Scottie

    If you haven't logged on to the account within 270 days it may have been marked inactive and the data deleted after an additional 90 days the email address is added to the available pool for anyone to use.

    Is this the case with you?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2014-09-16T16:31:36+00:00

    I have filled out that form and sent it in 3 flippin times, nobody can help me. They referred me to this site.

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2014-09-16T16:22:27+00:00

    Hi Scottied86,

    We hope that you are doing well. I'm Wayne from Microsoft Community.

    I have read your post and I deem that this issue involves sensitive information in your account.

    For user's security and privacy, all account related questions must now be asked online **here**.

    You need to fill up the needed information in that form.

    You also need to be signed in with a Microsoft account to access it.

    If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

    If you have any more questions or clarifications on this, please don't hesitate to post back.

    Thank you and take care now!

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2014-09-16T17:32:16+00:00

    Hi Scottied86,

    I understand your frustration with regards to still being unable to access your account due to this error message. Let me assist you with your concern.

    As what my colleague mentioned above, the nature of the issue may contain personal or sensitive information of your account that can't be discussed in the forum, I suggest that this be addressed through a secured environment for your privacy and ease of access to our moderator's reply. Please post your concern to the link provided above to get additional help from Microsoft team.

    Your patience is highly appreciated.

    Thank you!

    0 comments