392 questions
Same issue with ODT version 16.0.15028.20242 and above, an older version should work fine:
https://download.microsoft.com/download/2/7/A/27AF1BE6-DD20-4CB4-B154-EBAB8A7D4A7E/officedeploymenttool_15028-20160.exe
Can't install Visio from O365
Evgeny Shupik
191
Reputation points
Hello! Need some help - I can't download and install classic version of Visio from Office365, so I tried these steps: found Office Deployment Tool and running: setup.exe /configure configuration-Office365-x64.xml:
"Command not supported - we're sorry, we can't continue because we weren't able to download required file."
Here is my config-file:
<Configuration>
<Add OfficeClientEdition="64" Channel="Current">
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
</Product>
<Product ID="VisioProRetail">
<Language ID="en-us" />
</Product>
</Add>
<!-- <Updates Enabled="TRUE" Channel="Current" /> -->
<!-- <Display Level="None" AcceptEULA="TRUE" /> -->
<!-- <Property Name="AUTOACTIVATE" Value="1" /> -->
</Configuration>
So what is the problem how do you think? Thank you for support.
Microsoft 365 and Office | Visio | For business | Windows
3 answers
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Mikhail 16 Reputation points2022-05-25T09:30:22.74+00:00 -
Emily Hua-MSFT 27,796 Reputation points2022-05-23T03:32:36.387+00:00 I will give some suggestions, you can follow them to have a check.
- Have you installed any other of Office product on the computer before?
If yes, we need to clean them completely first. - Then please make sure you are using the latest version of ODT.
- It's also recommended to check whether any the Office 365 URLs and IP address ranges are blocked.
Any antivirus protection software, please to temporarily quit it. - If nothing helps, I would like to suggest you go to My Account webpage > Office apps & devices > View apps & devices, and then select the Office and Visio to install for a test.
- If you still encounter the same issue, please check your network.
If conditions permit, you can change the internet connection and proxy.
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Evgeny Shupik 191 Reputation points
2022-05-23T07:56:53.183+00:00 1 - No, I have no previous installations of Visio on this notebook (and I even tried to install Visio to another PC - same result);
2- Already download actual version of ODT;
3 - Tell me please what exactly name or IP-address should I check to download this file?
4 - There is an error if I try to install Visio that way (see attachment please);
5 - Already changed my Wi-Fi network to public - no result...
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Emily Hua-MSFT 27,796 Reputation points
2022-05-24T08:08:53.247+00:00 Thanks for your shareing.
> Tell me please what exactly name or IP-address should I check to download this file?
Based on my knowledge, the download source for using ODT to download Office is CDN (Content Delivery Network).
The IP address in the link "Microsoft 365 Common and Office Online" above marked as Default Required must be ensured that they are not blocked.In my opinion, I would like to suggest you open a support ticket with Microsoft Support via phone or chat to help review your issue and help you test remotely. Such as do some tests to check if your network can access CDN resources.
Thanks for your understandings.
Sign in to comment - Have you installed any other of Office product on the computer before?
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Evgeny Shupik 191 Reputation points
2022-05-25T12:06:26.713+00:00 Thanks, it works! But there is another question - Visio is asking about activation in spite of my current Office 365 account with active Visio subscription. Why?