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Phone Number Account Alias - Text Code not working : Error - That code didn't work. Check the code and try again.

Anonymous
2016-02-19T23:27:02+00:00

I am trying to setup a phone number as an Account Aliases on my Microsoft Account.  But it never accepts the PIN that it texts you to verify the account.  I have tried several times.  And it never works.

Here are the steps I am taking:

When you click the add phone number box it asks you for your phone number:

It then sends you a pin:

I input the PIN and I get:

Any help is appreciated,

Eric

OP - Phone Number Account Alias - Text Code not working

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2016-02-20T08:10:48+00:00

    Hi Eric,

    Thanks for posting your query on Microsoft Community.

    We understand the inconvenience caused and we will try our best to resolve the issue.

    This issue might occur if the verification code, which you are trying to enter is wrong.

    As per your query, I like to inform you that; if you can’t get a security code by text message or code is not correct, you can still use your phone number. When you add the number, choose the option to get an automated phone call instead.

    For more information, refer to the below link:

    http://windows.microsoft.com/en-in/windows/account-security-password-information

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

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  2. Anonymous
    2016-02-29T23:30:14+00:00

    For more information, refer to the below link:

    http://windows.microsoft.com/en-in/windows/account-security-password-information

    I am having exactly the same issue as described in the intial post.  However, the link you, Santosh, subsequently provided (quoted above), relates to account security, NOT account aliases.

    Please, we need help with account alias additions, specifically, phone numbers.

    I have one account where I was able to add a phone number as an account alias.  However, on another account I am not able to add a phone number as alias, receiving the same error message as that described in the initial post.

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  3. Anonymous
    2016-03-25T13:44:06+00:00

    FYI...I tried again today and this still does not work.  It does not except the text code as described above. 

    Regards,

    Eric

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  4. Anonymous
    2016-03-25T12:29:27+00:00

    what is with microsoft - don't they have any sense of responsibility to answer customer questions?

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  5. Anonymous
    2016-03-01T00:35:15+00:00

    Santosh,

    There is no option to select to have an automated phone call.  As Skye_S said the link you provided is for account security not Aliases.  You get to Aliases by:

    1. Log In to your Microsoft Account
    2. Select Your Info from the menu header bar.
    3. Click Manage your Sign-In email or Phone Number
    4. Click Add Phone Number

    There is no option here to be called.  Only the texting of the code.

    Thanks,

    Eric

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