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Something went wrong and we couldn't complete your request: Is what I get when I try to open my MSN Outlook after purchasing Office 365 today. How can I get help with this?

Anonymous
2016-02-07T03:25:04+00:00

Something went wrong and we couldn't complete your request:

X-ClientId: YJQK - TNLY - KQOZ - DP7H0FEJQ
X-OWA-Error: Microsoft.Exchange.Data.Storage.DatabaseNotFoundException
X-OWA-Version: 15.1.403.16
X-FEServer: DM2PR03CA0044
X-BEServer: DM2PR10MB0011
Date: 2/7/2016 3:20:10 AM
Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-02-26T03:58:47+00:00

    when i try to press the link you provided to update my outlook, the same thing happens. it just ends uo saung "error, somethign went wrong we couldnt complete your request"

    3 people found this answer helpful.
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  2. Anonymous
    2016-02-22T08:59:15+00:00

    Hi June,

    Thanks for your response.

    I suggest you to check the status of your account refer through https://status.live.comand let us know the result afterwards.

    Please let us know the status of the issue to assist you further.

    Thank you.

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  3. Anonymous
    2016-02-20T07:17:23+00:00

    Every single browser has the same error. I've updated every browsers and cleared every cache and history but I still have the same error. What is your suggestion?

     Thanx

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  4. Anonymous
    2016-02-15T02:20:31+00:00

    I've the same problem on FireFox it is opening but not on Chrome. I mostly use chrome please advise. Thx.

    Wasif.

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  5. Anonymous
    2016-02-07T05:30:50+00:00

    Hi Mary,

    Thank you for posting your query on Microsoft Community.

    We sincerely regret for the inconvenience caused.

    • Have you tried to access your account using another browser or computer?

    Does the same issue happen?

    • Do you remember making any recent changes to your account after which this issue has started to occur?

    Browsers:

    We recommend that you keep your web browser up to date to get the most out of the Outlook.com experience.

    If you’re not using an updated browser, some parts of Outlook might not work and it might not display properly.

    To update your browser, click here:

    http://windows.microsoft.com/en-US/windows/outlook/supported-browsers

    Please let us know the status of the issue to assist you further.

    Thank you.

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