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Windows 10- Will not update

Ron 1 Reputation point
2020-09-03T22:12:24.17+00:00

Hi all,

My computer is stuck on a WIndows 10 update. It run is running really sluggish. I see the "yellow dot" on the power button on start menu, click on it where it says, "Update and restart." The computer will then go to a blue screen that says, "Restarting" in the middle. The computer then sits on the Restarting screen sometimes for hours. When it does appear to retreat, I go to the start menu and the same yellow dot is there telling me to update and restart. I've did this a dozen times or so now and the update doesn't take. I believe it's trying to update to version 2004.

Help?

Windows for business | Windows Client for IT Pros | User experience | Other

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  1. Kapil Arya 8,461 Reputation points MVP Volunteer Moderator
    2020-09-04T11:25:26.973+00:00

    Hello,

    Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot. See if it works.

    If that doesn't work, try this:

    Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    Ren C:\Windows\System32\catroot2 Catroot2.old
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver

    Close Command Prompt and see if Windows Updates works then.

    Let us know if this helps!

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  2. Dominique Pollard 51 Reputation points
    2020-09-04T01:36:55.207+00:00

    When you check in the event log in Event viewer does it display any form of error stating that the update(s) were reverted back?

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  3. Anonymous
    2020-09-04T02:45:03.663+00:00

    Hi, @Ron
    You could try these methods:

    Run the troubleshooter:
    Settings -> Go to Update & Security > Troubleshoot.
    Then select windows update and Run the Troubleshooter.

    Install the update in Clean Boot state.
    Reference: How to perform a clean boot in Windows
    Please unplug your removable media from the computer before installing the update.

    You could also check out Event Viewer (Run as administrator) to see if there any error massages.

    I hope this information above can help you.

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