Share via

365 business will not load outlook mail page

Anonymous
2016-07-19T18:05:04+00:00

was working fine but after removing add-ins (Taskbox) it keeps looping on the loading page. I get the outlook page loading screen showing status bar, but it gets halfway along and url redirects then back to loading screen bar gets halfway and just keeps looping.  

everything else works fine Word, excel etc. just mail, calendar and people anything that needs to load outlook. this is loading through chrome

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-07-20T09:53:18+00:00

    does this help? Its the source info from chrome.  I have removed some info on client ID from below. not sure how much info is safe on this site?

    view-source:https://outlook.office.com/owa/?realm=whitlocksteering.com#authRedirect=true&wa=wsignin1.0

    <title>Outlook</title>
    <script>
    var startLoadTime = new Date();
    var appCachedPage = true;
    window.dateZero = new Date(0);
    var scriptStart = ((new Date()) - window.dateZero);
    window.clientId = 'EC95D8195454A';
    window.corrId = window.clientId + "_" + (new Date()).getTime();
    window.traceTid= '437c9736-d793-4e69-8fed-eba767d25439';
    window.traceMguid = 'a491a600-8ba4-4c63-9b76-653e744c84b3';
    window.owaUserNetId = '10033<br><br><br><br><br><br>3E';
    window.owaMbxGuid = '0cb952ac-587d-4028-889b-bbb3ee2c7032';
    window.bootTraceUrl = 'https://xsi.outlook.com/';
    var onunloadbeforeboot = null;
    window.owaSDState = {};
    window.owaBootStatus = {};
    var isPopOut = window.location.href.indexOf('ispopout=1') > 0;
    if (!isPopOut) {
    try
    {
    window.owaSDConsumable=false;
    window.owaSDConsumed = false;
    sendOwaSDRequest(false);
    }
    catch (ex) {
    window.owaLastErrorReported = ex;
    throw ex;
    }
    }
    else {
    onunloadbeforeboot = function() {
    callPopOutBootErrorCallback("PopOutClosed");
    };
    if (window.attachEvent) {
    window.attachEvent("onunload", onunloadbeforeboot);
    }
    else {
    window.addEventListener("unload", onunloadbeforeboot, false);
    }
    }
    function createOwaSDXMLHttpRequest() {
    var request = null;
    try
    {
    request = new window.XMLHttpRequest();
    }
    catch (e) {
    if (window.ActiveXObject) {
    request = new window.ActiveXObject("Microsoft.XMLHTTP");
    }
    }
    return request;
    }
    function sendOwaSDRequest(retryAttempt) {
    window.owaSD = createOwaSDXMLHttpRequest();
    window.owaSD.retryAttempt = retryAttempt;
    window.owaSD.open("POST","sessiondata.ashx" + getSdqp(retryAttempt));
    window.owaSD.onreadystatechange = sdResponseHandler;
    window.owaSD.setRequestHeader("X-OWA-CorrelationId", window.corrId);
    window.owaSD.clientRequestId = window.corrId;
    window.owaSD.setRequestHeader("client-request-id", window.owaSD.clientRequestId);
    try {
    if (navigator.userAgent.indexOf("OWASMIME/" > 0)) {
    window.owaSD.setRequestHeader("X-OWA-SmimeInstalled", "1");
    }
    else if (window.ActiveXObject) {
    var smimePlugin = new ActiveXObject("Microsoft.Exchange.Clients.SmimeAX");
    window.owaSD.setRequestHeader("X-OWA-SmimeInstalled", "1");
    smimePlugin.Dispose();
    }
    }
    catch (e) {
    }
    window.owaSD.send();
    }
    function getSdqp(retryAttempt) {
    var sdqp = "?appcacheclient=1";
    return sdqp;
    }
    function sdResponseHandler() {
    try {
    if (!window.owaSD) {
    return;
    }
    if (window.owaSD.readyState != 4) {
    return;
    }
    if (!tryAuthOwaSD()) {
    return;
    }
    window.owaSDState.data = window.owaSD.responseText;
    completeOwaSD();
    }
    catch (ex) {
    window.owaLastErrorReported = ex;
    throw ex;
    }
    }
    function tryAuthOwaSD() {
    if ((window.owaSD.status == 440 window.owaSD.status == 401) && !isPalEnabled()) {
    postBootTrace("AuthRedirect");
    trackRedirectToAuth();
    redirect('authRedirect', 'true');
    return false;
    }
    return true;
    }
    function completeOwaSD() {
    window.owaSDdidHandlerExecute = true;
    window.owaSDReceivedTime = (new Date()).toString();
    window.owaSDReceivedTimeStamp = ((new Date()) - window.dateZero);
    if (window.owaSDConsumable && !window.owaSDConsumed) {
    owastart();
    }
    }

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2016-07-21T10:05:34+00:00

    Hi Cliff,

    Based on the present information, it indicates that this issue is related to a specific Chrome browser and we don't troubleshoot the Chrome issue.You may try upgrading the Chrome to the latest version or reinstalling  add-ins.

    Thanks for your understanding.

    Rick

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-07-20T09:13:59+00:00

    Can login via IE ok and on another laptop using chrome so seems to be a problem with chrome on this Laptop only

    Cannot load the page using that link just keeps buffering.

    Too fast to screen shot...... but right click and I get and inspect option-this is what I'm getting

    Application Cache Error event: Manifest fetch failed (4) https://outlook.office.com/owa/manifests/appCacheManifestHandler.ashx?owamanifest=1

    outlook.office.com/:107 POST https://outlook.office.com/owa/sessiondata.ashx?appcacheclient=1 440 (Login Timeout)sendOwaSDRequest @ outlook.office.com/:107(anonymous function) @ outlook.office.com/:49

    outlook.office.com/:165 POST https://outlook.office.com/owa/plt1.ashx?cId=EC95D815F878416995454A750600D9…t&acdc=0&lhn=outlook.office.com&chn=outlook.office.com&acs=1&mf=nf&fc=null 440 (Login Timeout)postBootTrace @ outlook.office.com/:165tryAuthOwaSD @ outlook.office.com/:144sdResponseHandler @ outlook.office.com/:127

    /owa/?realm=whitlocksteering.com#authRedirect=true&wa=wsignin1.0:1 Document was loaded from Application Cache with manifest https://outlook.office.com/owa/manifests/appCacheManifestHandler.ashx?owamanifest=1

    /owa/?realm=whitlocksteering.com#authRedirect=true&wa=wsignin1.0:1 Application Cache Checking event

    /owa/?realm=whitlocksteering.com#authRedirect=true&wa=wsignin1.0:1 Application Cache Error event: Manifest fetch failed (4) https://outlook.office.com/owa/manifests/appCacheManifestHandler.ashx?owamanifest=1

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-07-20T03:20:39+00:00

    it's a good question Cliff, I also experienced it when using Chrome to open OWA via Office 365

    and it seems only in Chrome I have this problem, not sure whether it involves the network or the server address, the Chrome just keeps looping and changing the URL address

    I'd like to keep an eye on this thread

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-07-19T20:44:41+00:00

    Hi CLIFF,

    Since this is loading through Chrome, you can check how it works in any other browser, such as IE or Firefox.

    If the issue occurs in any browsers, I’d like to confirm the following information:

    1. Could you sign in to Outlook Web App light version https://outlook.office365.com/owa/?exsvurl=1&layout=light&wa=wsignin1.0?
    2. Are there any other specific add-ins enabled?
    3. Does the issue occur in any other workstation?
    4. Is there any other user in your organization encountering the same issue?
    5. Capture the screenshot of the loading page and the loading page showing status bar.

    Thanks,

    Franky

    Was this answer helpful?

    0 comments