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How to sync contacts from outlook+hotmail.com to/from Android?

Anonymous
2016-10-16T20:10:11+00:00

I have tried for probably 3 years to find a way to sync contacts and calendar between android and my PC running outlook via gmail without paying for an app to do it, and failed.

I switched to iPhone, moved all my contacts and calendars to hotmail and the rest was easy - contacts and calendar sync seamlessly through my hotmail.com account.  It just worked.  Now my ancient iphone has died, and I have to go back to an android phone I was given  (nexus something with android 6.0.1)

Googling turns up no guides or instructions, at least nothing from the last 2 years.  There are articles on using the full blown version of exchange, but I don't have this. 

I tried the obvious - Settings->accounts->add account->Exchange then put in my hotmail details. It took it, and there were no errors, but it did nothing. I got no contacts (in the phone book) and no calendar.   opening accounts again, it has setup hotmail using IMAP, instead of exchange sync, so this explains why it does not work at all.

I don't really want to install office on the phone - I don't need a single feature from it, I just want to be able to call and edit contacts both ways in the normal phone book (not a separate app).  To view my hotmail calendar would be nice.

I certainly don't need or want email to be on the phone, I have a laptop for that and no data (data roaming in EU is prohibitively expensive)

If its still not possible, Ill look around for a second hand iphone.

==== Update ====

I found an old post from which said you have to select "manual setup", then select exchange. You then have to manually edit the server, and change it from "hotmail.com" to "m.hotmail.com". Why?  Why doesn't Google know about Microsoft?  Anyway, this "worked" in that I now have an exchange account setup in Android.  Contrast this with apple iphone which "just worked" - no hacking. Anyway, it did download my contacts onto the phone, but not calendar. However, if I edit contacts on the phone, they are not synced back to Hotmail/outlook, so the process is useless.  How hard would it be for Android to support Hotmail/outlook.com like Apple, given that they provide no way to sync gmail contacts/calendar with outlook on a pc which is required by most professionals? 

===== update 2 =====

After a further 5 days of near full time work on this, it appears there is no way to sync contacts both ways between an android phone and Windows PC with outlook.  gmail works on android, but doesn't sycn contacts and calendar with that already in outlook on a pc.  hotmail syncs contacts with outlook on a pc, but only syncs in one direction on android, either using the android outlook app or setting up an exchange account.  I have switched back to iPhone, as this is the only platform which supports this.  Excluding windows phones obviously.  

The strange things is that when you google the problem, hardly anyone is discussing this. Are there no outlook on a PC users with android phones out there? Or are they all happy that contacts they add/edit on the phone don't get synec to their pc (or anywhere for that matter)?  Or does it work for everyone else except us?

==== update 3 =====

Recently, MS "upgraded" hotmail to use exchange protocols for synchronization, rather than the hotmail connector.   So I tried again with the following:

  1. start off with no contacts in the phone app, outlook for android installed with no accounts.
  2. Add hotmail.com email as an exchange account in outlook for android.
  3. Wait
  4. Now I see
    1. all my contacts in outlook for android, but they are not editable, they are read only.  If I change a contact in outlook on my desktop, I see the change in outlook for android. But no way to get changes or new contacts back the other way. Unfortunately, contacts in outlook for android are largely useless as I don't use email on my phone and would rarely use outlook for android, I only installed it to try to get contacts to sync. I need the contacts in the phone's phone book.
    2. All my contacts appear on the android phone app, but its a one off one way sync only. If I change a contact on the phone, the change is not reflected or saved anywhere.  If I add a new contact, its not synced or saved anywhere.  If i updated a contact on the pc or in hotmail web browser, this change is not synced back to the phone.  Its a one off "import" so again is useless.

==== Update 4 ====

I have now spent 4 days with microsoft support teams. First with the android outlook in-app team.  They got me to ininstall / reinstall outlook app, then add the hotmail account back. Same result. They then checked everything was correct, then said there was nothing wrong with the phone setup, it must be a problem with my account.

They sent me to the account support team, who said there was nothing wrong with my account and sent me to another team, who sent me back to the in-app support team. 

In short, there seems to be no way to do a two way sync of contacts .  It is very very frustrating.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-11-22T03:32:48+00:00

    Not sure where to start here and given all the versions of Android I may get some of this a little off. I sync my wife outlook on the pc to her outlook.com account and from there I sync it to her older Android Samsung S3. I say older as I can't get contact syncing working going from phone (Android 6.0) to outlook.com but I'm working on it. Her old S3 is flawless in both directions for calendar, tasks and contacts.

    Before we start, in Outlook for the pc or outlook.com make backups of contacts and calendars using export. These instructions get your contacts and calendar showing in the Android base apps as opposed to Outlook Android app. Can't believe as others have stated that Outlook app can't edit / add / delete contacts. ****

    I won't call myself an expert, the choice to follow these instructions is yours. 

    I saw someone said they don't want mail syncing. So be it, get a new outlook.com and don't give out address, use this account as a sync portal for calendar, contacts and tasks.

    First you need to follow the instructions at http://www.slipstick.com/outlook/olc-hotmail/sync-calendar-contact-using-outlook-com/    This gets outlook on PC syncing with Outlook.com. Diane said she would keep this article up to date as outlook.com accounts convert over to the new look which I think they are referencing as an Office 365 account. Thank god, I'm tired of explaining the difference between outlook for the PC and outlook on the web. Contacts are straight forward as CSV files. The calendar process is documented at http://www.outlook-tips.net/outlook.com/export-outlook-calendar-outlook-coms-calendar/ .

    Note if you already have outlook syncing with outlook.com you should have got a notice from Microsoft telling you to reconnect your account to outlook on PC. If you don't syncing **** will ensue and mail could be addressed wrong people. Nice.  Basically remove account from Outlook for PC and re-install. Here is the link on re-installing.

    https://support.office.com/en-us/article/Add-your-Outlook-com-account-in-Outlook-for-Windows-642c1902-bdd9-4dc3-abe7-76d60b148b23?ui=en-US&rs=en-US&ad=US   Don't forget to check your default email and data account settings after reconnecting.

    Now on to Android. You have to create account as outlined in first post of this thread. I found this from Vodafone. Do not pick Outlook account to add..    http://vodafone.intelliresponse.com/index.jsp?id=1593&question=Set+up+Hotmail%2FOutlook+as+an+Exchange+account+on+your+Android+device&requestType=NormalRequest&source=100     You pick Exchange even though it has Google M on it. The port will be right but as first poster mentioned the server is m.hotmail.com. You will be prompted for passwords and acceptance of permissions to access data. Answer "Yes".  

    In Android 6.0 tap Settings and scroll down to accounts. Tap on your Exchange account. If you don't see an exchange account review paragraph above.  If you see an outlook.com account ignore it for now. When you tap on your exchange account, you may have to scroll down a little bit, you will see sliders beside mail, contacts and calendars. Ensure they are on.

    When your account is set up the first task is to get calendar running. Tap your calendar app, with 31 on it. Android 6.0, in the upper left corner there are three bars, the hamburger, tap it. This should show you, as you scroll down, which accounts are eligible. Tap off the Gmail ones and enable your Exchange. If your exchange account is not listed see paragraph above to ensure calendar syncing is on. Run a test. It syncs both way although it can take time going from phone to web. Once you are happy move on to contacts.

    Now tap on contacts app. There are three dots upper right corner. I think the option we want is display contacts. Shut off gmail or all and turn on Exchange account. You should see your contacts. Change something in a contact on outlook.com account and it should sync to phone and to Outlook for pc. If outlook for PC does not get change click on the inbox for your outlook.com account within Outlook for the PC program  (yes there is another error and when you click on the inbox it actual connects to web account. You only need to do this once each time you start outlook for pc. Sometimes in connects on its own. I just click on the inbox every time I start, it takes a second.)

    If you downloaded the Outlook app you may have to go in an shutdown syncing of contacts within the app. It is a one way sync which shows you your contacts, there is no functionality to mod so I would hardly call it syncing, more showing. If you don't do this you will notice that entries for a person in Android contacts may show different results as the syncing is whacked. It seems the app push its contacts over to Android contacts even if you say don't display. If you have your calendar in Android app, contacts in Android app and mail somewhere else you may just want to delete. If enough of us delete MS will get message, fix contact functionality.  

    This should give you two way syncing for calendar and the ability to change a contact on web or Outlook for PC and the change will appear everywhere. Other versions of Android are similar. In calendar and contacts you have to use the app settings in each app to signify which accounts the apps should use. Apple just turns them all on and if you don't see appropriate defaults and you have multiple accounts syncing **** will surely follow you depending on order you added accounts.  

    Still working on making sync work on Android 6.0 for contacts. That is how I found this post. I see things like making sure contact or calendar app has permissions, (didn't we already grant when we set up account??), allow data usage in background, reset phone and use outlook.com as default (first) account, ensuring date time is correct and the same across platforms (timezone). One fix was shut off phone and restart it but only the lucky ones get that as a fix. 

    Hopes this helps a little.

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  2. Anonymous
    2017-05-27T12:00:35+00:00

    What works for me (workaround):

    Open www.hotmail.com in chrome browser. Log in the hotmail account. Remember to check in the box which says "Remember me".

    then click the top menu buttons. One of the options says create shortcut on homescreen. Do that.

    Now, anytime you lauch the shortcut, it will open up hotmail, pulls up all the contacts, won't copy them to phone contacts.

    2 people found this answer helpful.
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  3. Anonymous
    2017-02-09T11:38:28+00:00

    Thank you KenWy for an epic response.  Now my hotmail.com account has  been "upgraded" to exchange I thought i would try again. I wiped the phone, then installed outlook for android, then added my hotmail account as exchange.  It puts my contacts into the phones "phone" app, but its a one off one way sync. If I edit a contact, it doesnt sync anywhere, and if I add a new contact, even if I select the hotmail/outlook account as the "saving to" it doesnt.  If I delete outlook for android, and add my hotmail account as an exchange account in the android accounts, I get exactly the same result - one way sync.

    I notice you have this step:

    "Now tap on contacts app. There are three dots upper right corner. I think the option we want is display contacts. Shut off gmail or all and turn on Exchange account."

    I dont have this option in the "phone" app where the contacts live and are edited on the google nexus.

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  4. Anonymous
    2016-10-30T21:04:27+00:00

    Jesabel, It certainly does not work with the outlook app (is one way only), so what "email application" are you referring to which supports 2 way sync of hotmail contacts?  The outlook app doesnt even allow you add or edit contacts, and when you edit or add in the android phone book, even though they are marked as being from outlook, it syncs nothing.

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  5. Anonymous
    2016-10-17T18:34:18+00:00

    Hi,

    To sync contacts and calendar to an Android phone is to use any email application such as Outlook.

    Once Outlook has been installed you can easily configure an email account and sync your calendar. Contacts should be manually exported from your Android phone.

    Another way to sync your contacts on Outlook.com is to log in to your Android Mail App using your Outlook account.

    Regards.

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