Hi KrystineMcCants,
Thank you for taking the time to post your inquiry in Microsoft Community. I'm happy to assist you with your issue switching from desktop view to mobile view on your mobile phone.
Before you switch from desktop view to mobile view, make sure that you are logged out of your account. After then, access your account using http://m.mail.live.com to view your account on mobile view.
Should you have other questions or clarifications, please don't hesitate to post back so we can assist you.
Thank you.