Microsoft.Exchange.Data.Storage.InvalidLicenseException

Hi Diego,

Do you still need assistance?

Thanks,

Aaron

Hi Diego,

Do you mean you received the error message when accessing OWA(Outlook Web App)? If so, based on the error message, it seems that your mailbox isn’t assigned a valid Exchange Online license. As a result, please refer to the following steps to check it(Note: You need an administrator account for the steps, if you’re not an administrator, please contact one for this).

1. Log into Office 365 Admin Center.
2. Navigate to Users > Active users, double click the affected account.
3. In the pop-up window, click Edit between Product licenses.
4. Check if the affected account has been assigned an Exchange Online license.

Meanwhile, if convenience, please try another browser/network environment and see if there is any improvement.

However, if the issue persists, I need to collect the following information for investigation:

1. A screenshot of the entire error message.
2. The affected account.

For privacy concern, I have sent you a private message to collect the requested information.

Best Regards,

Aaron

Hi,

I'm having the same issue with a user. I alreary checked the option: Exchange Online (Plan 2) and it is active, the licence is Active (E3) but the user cannot access it's mailbox using any browser or a different network. The user obtaines the same error message:

The user can access it's mailbox by using Outlook on it's pc.

It didn't work for me.

I'm trying to update my profile picture, but when it opens the Outlook/Exchange-popup I get the same error-message.