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Pasted screenshot in Outlook 2016 for Mac doesn't show for the recipient

Anonymous
2017-04-18T15:30:11+00:00

Until recently this worked flawlessly, but now all recipients is unable to see my pasted screenshots.

Reproduced issue: 

  1. I use the keys Control-Shift-Command-4 to select a portion of the screen
  2. I paste into a new email (image shows fine)
  3. I send it to a recipient. Instead of seeing the image they see a blue question mark:

Very annoying. Please suggest why this is happening.

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2017-04-18T19:43:08+00:00

Hi Joatheman,

Which Outlook 2016 for Mac version are you using?

May I know whether you have tried to check this issue via inserting a picture in Outlook 2016 for Mac?

However, inserting a picture requires that your message uses HTML formatting. To set HTML formatting, select Options > HTML.

In the body of your message, click where you want to add a picture.

On the Message tab, click Pictures.

Select the option you want to use for inserting pictures.

For more detailed information, please refer to the article under Insert a picture in Outlook

Best regards,

Shyamal

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  1. Anonymous
    2017-05-04T15:36:44+00:00

    This just started happening to me too. 

    I used to be able to copy and paste a screenshot (or any image) directly into the message body of the email.

    My system:

    Mac Sierra OS X (10.12.4)

    Microsoft Outlook for Mac (15.17)

    I have a laptop that's El Capitan and Outlook 2011 and it works fine. But my desktop won't paste images directly into the message body any more.

    I understand the workaround of going to PICTURES> PICTURE FROM FILE, but it kills my workflow.

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  2. Anonymous
    2017-04-21T14:55:08+00:00

    Hi Joatheman,

    I'm writing to follow up on this thread. If there are any updates on your side, please post back at your convenience.

    Best regards,

    Shyamal

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